4 Benefits of Implementing a (KDS) Kitchen Display System
In the fast-paced world of restaurants, efficiency is paramount. A single hiccup in the kitchen can lead to a domino effect, affecting everything from order accuracy to guest satisfaction. This is where a Kitchen Display System (KDS) steps in as a game-changer. KDS is more than just a digital replacement for paper tickets; it's a tool that maximizes efficiency and transforms the way your kitchen operates. In this blog, we'll delve into the four key benefits of implementing a Kitchen Display System in your restaurant.
A single hiccup in the kitchen can lead to a domino effect, affecting everything from order accuracy to guest satisfaction. This is where a Kitchen Display System (KDS) steps in as a game-changer. KDS is more than just a digital replacement for paper tickets; it's a tool that maximizes efficiency and transforms the way your kitchen operates. In this blog, we'll delve into the four key benefits of implementing a Kitchen Display System in your restaurant.
1. Faster Order Processing
One of the primary advantages of a Kitchen Display System is its ability to speed up order processing. When a server enters an order into the Point of Sale (POS) system, it's instantly relayed to the KDS in the kitchen. This eliminates the need for paper tickets that can be lost, misread, or damaged.
The result? Orders are sent to the kitchen in real-time, reducing preparation times and ensuring that dishes are ready to be served promptly. This speed not only leads to higher table turnover but also enhances the overall guest experience.
2. Enhanced Communication
Effective communication is the lifeblood of any restaurant, and it's vital to maintain a seamless flow between the front-of-house and back-of-house teams, as well as with your valued guests.
GoTab's Kitchen Display System (KDS) takes communication to the next level by providing a platform for two-way interactions. Not only does it instantly relay order updates, modifications, and special requests from servers to the kitchen staff, but it also allows you to communicate directly with your guests. Whether you need to inform them about 86'd items, suggest substitutions, or address specific requests, the KDS enables direct messaging between your team and your diners. This streamlined communication ensures a smoother operation and enhances the overall dining experience, fostering guest satisfaction and loyalty.
3. Customization and Prioritization
Kitchen Display Systems are highly customizable to suit your restaurant's unique needs. You can define the order in which tickets appear on the screen, allowing you to prioritize orders based on factors like preparation time or table number.
For example, if a table with a reservation is waiting for their meal while a walk-in guest has just placed an order, the system can ensure that the reservation is served first. This level of control enhances the overall flow of your kitchen, ensuring that orders are prepared and served efficiently.
4. Streamlined Kitchen Operations
With a Kitchen Display System, your kitchen staff can work in harmony like a well-oiled machine. Instead of a barrage of paper tickets cluttering their workspace, they can focus on the orders displayed on the screen. This not only reduces clutter but also minimizes the risk of losing or misplacing orders.
Furthermore, the system can track preparation times, providing valuable data for optimizing kitchen operations. If a particular dish consistently takes longer to prepare, you can adjust staffing or cooking methods accordingly.
Implementing GoTab’s Kitchen Display System in your restaurant can lead to significant improvements in efficiency, accuracy, and overall guest satisfaction. It streamlines your kitchen operations, reduces errors, and enhances communication between staff members. As restaurants continue to adapt to the demands of modern dining, a KDS is no longer a luxury but a necessity for maximizing efficiency and delivering exceptional service.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
.webp)
