Elevate Your Resort Experience with Essential POS Features
Running a successful resort involves delivering exceptional customer experiences efficiently and seamlessly. One of the key elements to achieve this is having the right Point of Sale (POS) system with essential features. In this blog, we will explore the crucial resort POS features that can significantly enhance your operations and guest satisfaction.
Running a successful resort involves delivering exceptional customer experiences efficiently and seamlessly. One of the key elements to achieve this is having the right Point of Sale (POS) system with essential features. In this blog, we will explore the crucial resort POS features that can significantly enhance your operations and guest satisfaction.
Seamless Integrations with PMS Systems
Integrating your POS system with your Property Management System (PMS) is the foundation of efficient resort management. It ensures a seamless flow of information between reservations, check-ins, billing, and other critical functions. This integration not only reduces errors but also enhances the overall guest experience by eliminating redundancy and delays.
Shared Tabs, Tab Sharing, Splitting, and Always-Available Receipts
When guests visit your resort in large parties, you want to make settling their bills as effortless as possible. Resort POS systems should offer features like shared tabs, tab sharing, bill splitting, and always-available digital receipts. These features save your staff valuable time by reducing the need for manual payment processing and receipt delivery. It also minimizes the chances of errors, leaving your guests with a positive impression.
Mobile Ordering
In today's fast-paced world, convenience is key. Implementing mobile ordering capabilities in your resort POS system allows guests to place orders directly from their smartphones or tablets. This feature not only enhances the guest experience but also increases your revenue by making it easier for guests to order more items or services.
Pocket POS - On-the-Go Efficiency
The ability to carry out POS transactions on portable devices, often referred to as "Handheld POS” is a game-changer for resorts. Whether your staff needs to take orders by the pool, on the beach, or at a remote event, the GoTab Pocket POS ensures they can provide efficient and quick service from anywhere on your property.
Two-Way Text from POS Devices
Effective communication is crucial for seamless resort operations. Resort POS systems should include two-way text messaging capabilities to streamline communication between staff members. Whether it's relaying special requests or notifying the kitchen about a dietary preference, this feature ensures that information flows effortlessly, resulting in a better guest experience.
Booking Experiences
Lastly, your resort POS should not only facilitate transactions but also enhance the booking experience. This means offering guests the option to reserve tables, spa treatments, excursions, and other amenities directly through the POS system. Integrating these features into your POS streamlines the booking process, ensuring guests can easily plan their stay and activities.
In the competitive world of resorts, providing a top-notch experience for your guests is essential. By investing in a Resort POS system with these essential features – seamless PMS integrations, shared tabs, mobile ordering, Pocket POS, two-way text communication, and enhanced booking experiences – you can elevate your resort's operations and deliver unforgettable memories to your guests while increasing operational efficiency and revenue.
Make sure to choose a POS system that aligns with your resort's unique needs and goals, and watch your resort thrive.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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