Opening its doors in 2023, Pints and Paddle has swiftly risen to prominence as a hub of entertainment and gastronomic delight. Set against the backdrop of Maple Grove, MN this dynamic venue offers a myriad of attractions, including a sprawling 78-pour taproom, 10 state-of-the-art indoor pickleball courts, and a versatile event space.
A Fusion of Fun and Flavor: Pints and Paddles' Voyage of Hospitality
Opening its doors in 2023, Pints and Paddle has swiftly risen to prominence as a hub of entertainment and foodie delight. Set against the backdrop of Maple Grove, MN this dynamic venue offers a myriad of attractions, including a sprawling 78-pour taproom, 10 state-of-the-art indoor pickleball courts, scratch kitchen, and a versatile event space. With its lively ambiance, live musical performances, and an array of gourmet culinary offerings, the establishment invites guests on an immersive sensory journey. Seamlessly blending sports, high-quality casual dining, and cutting-edge self-serve technology, Pints and Paddle has etched its place as a beloved gem.
The Situation
In the expansive setting of Pints & Paddle, operational challenges loomed large, with the need to manage food & beverage orders, operational tasks, and guest interactions simultaneously. Juggling three separate systems for court reservations, event management, and a Pour My Beer self-pour wall only added to the complexity, making daily sales tracking a daunting endeavor. Seeking to streamline operations and gain detailed insights into sales and ordering data, the venue sought a solution with the right integrations.
With its vast layout and diverse gaming options, Pints & Paddle required a system capable of efficiently handling high volumes across various areas while delivering essential features for operational efficiency and insights.
The Solution
To address these multifaceted challenges, Pints & Paddle implemented a comprehensive POS solution harnessing the power of modern technology. Embracing QR ordering for tables in the dining area, RFID cards for the self-pour tap wall, and strategically placed kiosks, the venue revolutionized the guest experience, offering seamless ordering and efficient service at every turn.
Moreover, the integration with Restaurant 365 proved to be a game-changer, providing invaluable insights into labor costs across different operational areas, including Pickleball, Food, and Events. This integration allowed for a more accurate representation of restaurant labor costs, enabling informed decision-making and optimized resource allocation.
“Thanks to the GoTab and R365 Integration, we are now easily able to see our daily food, liquor, and labor cost in our accounting software. This has allowed us to make adjustments to pricing, and staffing to help increase overall profit.”
Tim Skaja, Managing Partner
Early results have been promising, with the integration contributing to a notable 8% reduction in labor costs within the restaurant area alone, allowing Pints & Paddles to reap the rewards of enhanced operational efficiency and improved financial performance, thanks to its innovative solution suite.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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