Sophistication and Innovation Uncorked in Historic New Castle, Delaware
Sycamore Wine Bar is a distinctive venue located in the historic heart of New Castle, Delaware. Famed for its outstanding wines, which can be difficult to find due to their rarity and high quality, the selection includes varieties from esteemed wine regions such as France, Israel, Bulgaria, Argentina, and Spain.
Background
Sycamore Wine Bar is a distinctive venue located in the historic heart of New Castle, Delaware. Famed for its outstanding wines, which can be difficult to find due to their rarity and high quality, the selection includes varieties from esteemed wine regions such as France, Israel, Bulgaria, Argentina, and Spain. The bar also boasts a collection of top-shelf spirits celebrated for their elegance and smoothness. Set within the lower level of a centuries-old building in New Castle, featuring exposed brick, stone walls, and a visible well, the bar radiates a speak-easy vibe in its charming historic atmosphere.
The Situation
Sycamore Wine Bar aims to create unique wine experiences for its guests. They specialize in personalized wine suggestions based on their guests’ flavor preferences. This makes the guest tasting journey more enjoyable and encourages exploration. While there is no kitchen onsite, they offer charcuterie boxes for different diets, including vegan and meat choices. They also provide fresh baked goods, like croissant sticks and truffles, from a local bakery.
The Solution
“We needed to weave the timeless experience of wine discovery in a new, modern approach, and integrating GoTab with WineEmotion has allowed us to do just that. Our guests can explore wines at their own pace, selecting pour sizes that suit their preferences, while our staff delivers personalized service. This seamless system enhances the guest experience and streamlines our operations." - Dominick, Co-Owner
The GoTab and WineEmotion system empowers customers to order and pay directly with RFID cards, increasing convenience and minimizing wait times. The solution integrates smoothly into current operational processes, allowing for effective management of orders and transactions without requiring a large service team. Additionally, it provides comprehensive analytics and reporting capabilities, helping Sycamore Wine Bar monitor sales, grasp customer preferences, and evaluate operational performance. Guests can choose to arrive without a reservation or book in advance for a more guaranteed experience. Frequent visitors typically prefer making reservations to secure their favorite seating arrangements, such as intimate corners situated by a century-old landmark.
The Benefits
Elevated Guest Experience - Sycamore Wine Bar redefines wine tasting by combining historic charm with cutting-edge self-pour technology, allowing guests to explore rare global wines at their own pace with personalized recommendations.
Operational Efficiency with a Personal Touch - The integration of GoTab and WineEmotion streamlines service, enabling efficient ordering and payment—minimizing wait times while freeing staff to focus on tailored, high-touch hospitality.
Smart Insights, Seamless Service - Real-time analytics empower Sycamore to understand customer preferences, optimize inventory, and maintain a lean, effective operation—all while delivering a sophisticated, reservation-optional experience in a uniquely atmospheric setting.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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