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The Bar Tab Tug-of-War: Solved with Shared Tabs and Easy Splits

The Bar Tab Tug-of-War: Solved with Shared Tabs and Easy Splits

There’s a moment every bartender dreads. The bar is buzzing, the cocktails are flowing, and then it happens: a group of five asks to split one tab—by item, by card, and by vibes, apparently. Suddenly, the smooth service rhythm grinds to a halt. It’s the bar tab tug-of-war, and it plays out night after night in bars everywhere.

It’s no small thing. These moments cause delays, frustrate guests, overwhelm staff, and—most critically—impact your bottom line. When your Bar POS can’t handle the complexities of real-world group behavior, you’re stuck with long waits, incorrect tabs, and lower check averages. But with the right system in place—one built for shared tabs, flexible splits, and smooth service—those awkward moments disappear.

The Realities of the Modern Bar Tab

Bars today aren’t just about one-on-one service at the counter. Guests come in groups, sit at communal tables, order in rounds, and often have fluid, dynamic payment preferences. Some want to go in together on a tab. Others want to track their own orders, even while sharing a table. Some show up late and want to join an existing tab.

If your POS doesn’t support that kind of flexibility, your team is stuck playing catch-up—and your guests get caught in the crossfire. A system that allows shared tabs across guests, devices, and payment types solves this beautifully. Each guest can view, contribute to, and close their portion of the tab independently, either from a server-facing terminal or on their own mobile device.

It’s not just about splitting checks—it’s about empowering groups to drink, dine, and pay how they want, without putting a strain on your staff.

Bartender Workflow: Protected and Optimized

Bartenders are the frontline. They’re managing high volume, fast-paced service with very little margin for error. A POS system that can’t quickly and accurately manage shared or split tabs puts them at a disadvantage—and when they’re slowed down, the entire guest experience suffers.

Modern systems eliminate the most common points of friction. Staff can open tabs for groups, assign items to individual guests, and even allow guests to add to or view the tab remotely. With mobile ordering layered in, groups can order another round from the table without waiting in line—keeping the drinks (and revenue) flowing.

Plus, intuitive tab-splitting tools reduce manual calculations and awkward interactions. Guests get what they want, staff stay in rhythm, and the service keeps pace with demand—even at peak.

Friction-Free Closures = More Spending

Here’s the psychology at play: when closing a check is complicated, people subconsciously stop ordering. The pain of “figuring it all out later” becomes a mental speed bump. That’s revenue walking out the door.

On the flip side, when guests know that splitting the bill will be smooth—whether they’re paying equally, by item, or each using separate payment methods—they’re more likely to order another round or add a few snacks.

When it’s easy to spend, people spend more. The right POS doesn’t just make closing out fast—it makes it so seamless that guests don’t even think twice about that extra cocktail or late-night bite.

No More Awkward End-of-Night Scenarios

Let’s face it: the end of the night is when things can go sideways. People forget what they ordered, tabs get lost, cards go missing, and tempers flare. This is where your POS makes or breaks the final guest impression.

With features like itemized receipts, tap-to-pay, guest tab links, and automated tip prompts, the last moments of a guest’s visit can feel just as polished as the first. A great POS makes it easy to assign items, close out in seconds, and even split gratuity fairly among large groups—so no one’s left holding the bill, literally or emotionally.

Flexibility Drives Loyalty

Bars aren’t just serving drinks—they’re creating experiences. And the experience of paying shouldn’t undo the joy of the night. Offering shared tab capabilities, guest-controlled splits, and real-time transparency creates a service model that’s modern, efficient, and loyalty-driving.

Guests will remember the night. They’ll remember the drinks. But they’ll also remember how easy it was to settle up. That’s what keeps them coming back—and telling their friends to meet them at your place next time.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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