Best Practices

Casino POS Features You Need

Casinos are more than just places to try your luck; they are vibrant entertainment hubs where guests seek exceptional experiences. At GoTab, we understand the unique demands of casino environments, and our POS features are designed to elevate every aspect of your operations. From seamless order management to fostering social connections and ensuring efficient operations, GoTab’s POS system is your ace in the hole.

Shared Tabs- Enhancing the Casino Social Scene

Casinos thrive on social interaction, and GoTab’s Shared Tabs feature is perfect for this dynamic environment. Imagine groups of friends enjoying games, dining, and drinks together without the hassle of splitting bills. With Shared Tabs, guests can easily share and manage their tabs directly from their smartphones. This not only simplifies the payment process but also enhances the social atmosphere, allowing guests to focus on their fun and excitement. Whether they're celebrating a big win or enjoying a night out, GoTab ensures a seamless and enjoyable billing experience.

Mobile Ordering and Flexible Payments

GoTab’s mobile ordering platform allows guests to order from anywhere within the casino. Whether they’re at a gaming table, watching a show, or relaxing by the pool, they can place orders and enjoy fast service. Our system also supports shared tabs, making it easy to split bills and keep the good times rolling. By removing the hassle of individual checks and ensuring smooth transactions, GoTab keeps guests focused on enjoying their casino experience.

Kitchen Display System- Streamlining Culinary Operations

Casinos often feature diverse dining options, from fine dining to casual eateries. GoTab’s Kitchen Display System (KDS) helps streamline kitchen operations, ensuring that orders are managed efficiently and prepared to perfection. The KDS allows kitchen staff to view, prioritize, and prepare orders in real time, enhancing communication and reducing wait times. This ensures that guests receive their meals quickly and accurately, contributing to an outstanding dining experience.

Inventory Tracking- Managing Your Casino’s Assets

Effective inventory management is crucial in a casino environment, where a steady supply of food, beverages, and merchandise is essential. GoTab’s Inventory Tracking feature provides real-time insights into stock levels, helping you manage your resources efficiently. Set automated alerts for low inventory, streamline reordering processes, and gain a comprehensive overview of stock movement. This ensures that your casino never runs out of essential items, enhancing overall operational efficiency and guest satisfaction.

Analytics and Data-Insights for Informed Decisions

In the fast-paced world of casinos, having access to real-time data and analytics is invaluable. GoTab’s Casino POS system offers detailed insights into sales trends, customer preferences, and operational performance. Use this data to identify popular items, analyze peak hours, and evaluate the success of promotions. With GoTab, you can make informed decisions that optimize your casino’s operations and enhance the guest experience.

Loyalty Programs-Building Connections One Bet at a Time

Creating a loyal customer base is essential for long-term success. GoTab’s Loyalty feature allows you to implement customizable loyalty programs that reward frequent visitors. Whether it’s exclusive offers, discounts on meals, or special access to events, loyalty programs encourage repeat business and build a sense of community among your patrons. By recognizing and rewarding your guests, you can turn casual visitors into dedicated regulars.

GoTab’s Casino POS features are designed to ensure efficient operations, enhance guest experiences, and drive customer loyalty. By integrating our advanced solutions, your casino can offer a seamless, enjoyable experience that keeps guests coming back for more.

Book a demo today to discover how GoTab can transform your casino operations and elevate the guest experience

Tap Room Playbook: Check Your Experience

Tap Room Playbook Episode 2: 

When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.

Watch Now →
Tap Room Playbook: Kick A** Brands

Tap Room Playbook Episode 3: 

The best breweries pay attention to what their brand stands for. How do the best brewers bring their brand to life?

Watch Now →

Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Request a Demo

Ready to experience GoTab for yourself? Sign up for a free demo and get qualified to receive a complimentary meal on us!
Request a Demo