Best Practices

Elevating Food Halls with GoTab’s Kitchen Display System

Elevating the Food Hall Experience with GoTab’s Kitchen Display System

For food halls, operational efficiency is the cornerstone of success. These bustling venues require precision, speed, and exceptional customer service to maintain seamless operations while providing a memorable dining experience. GoTab's Kitchen Display System (KDS) has been meticulously crafted with food halls in mind, and their impact transcends the kitchen. In this blog, we'll delve into how GoTab's KDS is a transformative solution for food halls, focusing on efficiency, precision, customization, communication, and exceptional service.

Efficiency in Order Management

Coordinating orders from various vendors to ensure they reach the customer's table simultaneously can be a daunting task in a food hall. GoTab's Kitchen Display System (KDS) is a game-changer in this regard. It consolidates orders into a unified digital system for each vendor, simplifying the entire process.

With GoTab's KDS, kitchen staff can efficiently view, prioritize, and prepare orders. The system streamlines communication between the front-of-house and back-of-house operations, reducing the risk of errors. No longer do orders rely on handwritten tickets or verbal communication, which can often lead to confusion and delays.

Real-Time Communication

One of the standout features of GoTab's Kitchen Display System is its two-way text communication function, which facilitates real-time interaction between guests and the kitchen. This feature is a game-changer for food halls as it enables direct communication for specific requests or modifications to orders.

With this real-time communication capability, guests can convey their preferences with ease. Whether it's a dietary restriction, a special request, or an adjustment to their order, the kitchen can receive and act upon this information immediately. This not only enhances the overall dining experience but also ensures that every dish aligns perfectly with the guest's desires.

Order Transparency- Keeping Guests in the Loop

In the dynamic setting of a food hall, where patrons often explore a wide array of culinary offerings, transparency regarding order status is crucial. GoTab's KDS introduces real-time order updates, providing guests with instant insights into the progress of their orders.

Guests no longer need to wonder when their food will arrive. The order tracking feature provides real-time updates, ensuring that patrons can explore the food hall, socialize, or simply relax, knowing that they'll receive their orders promptly. This transparency eliminates uncertainty and ensures a seamless and stress-free dining experience.

Efficiency, Transparency, and Customer Satisfaction

GoTab's Kitchen Display System with its real-time communication and order tracking features brings multiple benefits to the food hall environment:

Efficiency- The system streamlines order management, resulting in quicker service and enhancing the overall customer experience.

Accuracy- Precise order details and reduced reliance on verbal communication minimize errors, increasing customer satisfaction.

Real-Time Communication- Guests can easily communicate their preferences, ensuring their dining experience aligns perfectly with their desires.

Order Transparency- Guests receive instant updates on the status of their orders, eliminating uncertainty and enhancing the overall dining experience.

By introducing GoTab  to your food hall, you can elevate the efficiency, quality, and profitability of your operations while delivering an outstanding dining experience to your customers. This innovative technology aligns seamlessly with the dynamic and fast-paced nature of food halls, making it a game-changer for both vendors and visitors alike.

Check out our Food Hall POS and KDS features and request a demo today

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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