News

New In-Market Partner PaySuite

GoTab joins forces with PaySuite,the new partnership will bring GoTab’s innovative, cloud-based technology solution to a multi-merchant food hall in Gresham, OR.

Continuously expanding its rapidly-growing partner program

Arlington, VA, April 14, 2022 – Just a few months after debuting its Reseller Partner Program, next-generation restaurant commerce platform GoTab joins forces with PaySuite, a business advisory firm that provides entrepreneurs, software providers, and associations with the payments and business technology they need to grow and grow faster. With this partnership, GoTab is expanding its presence in the Pacific Northwest with a reputable in-market partner, united in their mission to pave the way for the restaurant industry's digital transformation.

The new partnership will bring GoTab’s innovative, cloud-based technology solution to a multi-merchant food hall in Gresham, OR, featuring micro- and standard-size restaurants, micro-groceries, and micro-retail spaces.

GoTab will unify the guest ordering experience at the food hall, allowing locals and visitors alike to order from the different independent operators via a centralized QR code on-site. Guests will also be able to order ahead on their mobile devices for dine-in and takeout. With GoTab, they will have the ability to order from different food vendors all on one tab, without ever needing to download an app. As the market hall becomes a community hub, GoTab is bound to bring in repeat business and return visitors to the incubated businesses in downtown Gresham.

"Through our partnership with PaySuite, we are able to expand our presence in the Pacific Northwest region and bring our best-in-class technology solution to multiple hospitality concepts,” said Jake West, GoTab's VP of Partnerships and Sales. "This truly showcases the versatility of GoTab’s cloud-based solution, and the expansive ways GoTab can be used beyond traditional hospitality service models.”

GoTab is the perfect partner for us because we share the same mission: helping entrepreneurs build better businesses faster. We formed PaySuite to help small and medium-sized businesses access the level of support and guidance they need to succeed from their technology and payment processing provider. We’re excited to join forces with GoTab and support merchants with a versatile restaurant commerce platform that helps them scale and grow their operations. With GoTab, they can focus on delivering great experiences for their customers instead of being held back by their POS and payments.

– Keith Sconiers, PaySuite President

The partnership will also bring GoTab to local breweries, restaurants, and multi-concept locations in the greater Portland area, expanding GoTab’s footprint in the Pacific Northwest.

Through its Reseller Partner Program, GoTab continues to find success and bring e-commerce technology to in-venue hospitality operators, providing operators with a platform that makes ordering easier, increases customer revenue, reduces costs, and streamlines customer feedback. For more information about GoTab, please visit: http://gotab.io/en. For additional details about GoTab's Reseller Partner Program or to inquire about becoming a GoTab partner, please visit: https://gotab.io/en/gotab-partner-program/

GoTab is the perfect partner for us because we share the same mission: helping entrepreneurs build better businesses faster. We’re excited to join forces with GoTab and support merchants with a versatile restaurant commerce platform that helps them scale and grow their operations. With GoTab, they can focus on delivering great experiences for their customers instead of being held back by their POS and payments.

About GoTab, Inc.

GoTab, Inc., a Restaurant Commerce Platform (RCP), is helping large- and mid-sized restaurants, breweries, bars, hotels, and other venues run lean, profitable operations while making guests even more satisfied. It integrates with popular point-of-sale (POS) systems and allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its easy-to-use mobile POS, contactless ordering, and payment features, and kitchen management systems (KMS). The guest never has to download a mobile app or create a password. Operators get flexible features that can be rapidly applied to access new revenue streams via dine-in, take-out and delivery, ghost kitchens, retail groceries, and more. Founded in 2016, GoTab processes over $250M transactions per year with operations across 35 U.S. states and growing. For more information, consult our media kit, request a demo here, or learn more at https://gotab.io/en

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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