New Reseller Certification Program Launched

Lucas Systems, Inc. named first certified partner on the GoTab platform

GoTab, a leading restaurant commerce platform, today announced the debut of its Reseller Certification Program, validating a network of regional point-of-sale (POS) and restaurant technology service providers on the GoTab platform to enable personalized POS and mobile ordering and payment solutions as well as localized customer support for its operator partners. Expanding its network rapidly, the company named esteemed hospitality solutions provider Lucas Systems, Inc. its first certified partner.

Through GoTab’s Reseller Certification Program, partners like Lucas are able to bolster their current product offerings and expand into new industry verticals cost-effectively with flexibility and ease. GoTab’s solutions integrate seamlessly into existing platforms, providing purpose-built solutions designed to optimize operations and maximize profitability for restaurants, breweries, bars and other venues. Following an easy onboard, each partner is assigned a dedicated Partner Success Manager to deliver ongoing support throughout the relationship.

In addition to its partner benefits, GoTab’s reseller program offers hospitality businesses personalized, on-the-ground support to onboard and operate successfully with innovative POS and mobile ordering and payments solutions tailored to their specific needs. This was the case for Lucas customer Southernside Brewing Co., who now leverages GoTab’s full suite of solutions including its all-in-one POS, mobile ordering and payment features, and kitchen display system.

Southernside Brewing Co. integrated with GoTab earlier this year through Lucas, selecting its entire portfolio of solutions to introduce its new table service model with on-demand ordering in an effort to maximize sales, improve operational efficiencies and provide a truly innovative guest experience without sacrificing genuine, personal hospitality. Equipped with Lucas’ local support and expertise, the brewing company enhanced its existing technology infrastructure and was able to successfully launch and retrain their staff within just a few weeks.

“In our 30 years in operation, we’ve learned time and again that the restaurant industry is a relationship-based business. We sought out a technology partner that would fill a gap in the market for a modernized, nimble all-in-one point-of-sale solution that we could bring to the marketplace, that also shared our laser focus on personalized service and around the clock dependability. Seeing those synergies in GoTab, we’re thrilled to be its first certified reseller as we continue to support valued customers like Southernside Brewing Co. to drive efficiencies and profitability. GoTab’s unique offerings, such as its flexible POS, on-demand ordering capabilities and KDS solution are easy to onboard and well-suited for large and small venues alike, allowing us to serve the needs of a variety of our partners across North and South Carolina.”

Owen Lucas, VP of Operations at Lucas.

“Our mission is to help operators reach their full operational and sales potential, from the day we onboard to every day following. Through our Reseller Certification Program, we’re growing a network of trusted local, regional and national partners, empowering more operators with the right tools and day-to-day support needed to drive revenue and a seamless guest experience. We’re proud to name Lucas our first certified reseller and look forward to partnering together to deliver customized support, service and solutions to help operator partners thrive.”

GoTab Co-Founder & CEO, Tim McLaughlin

To learn more about GoTab’s Reseller Certification Program, please visit

About GoTab

GoTab, Inc., a Restaurant Commerce Platform, is helping large- and mid-sized restaurants, breweries, bars, hotels and other venues run lean, profitable operations while making guests even more satisfied. It integrates with popular point-of-sale (POS) and property management (PMS) systems and allows patrons to order and pay through a server, order and pay directly from their own mobile phones, or blend the two experiences all on one tab, through its all-in-one POS, mobile ordering and payment features, and kitchen display systems (KDS). The guest never has to download a mobile app or create a password. Operators get flexible features that can be rapidly applied to access new revenue streams via dine-in, take-out and delivery, events, online ordering, and more. Founded in 2016, GoTab processes over $250M transactions per year with operations across 35 U.S. states, Canada and growing. For more information, consult our media kit, request a demo here or learn more at

About Lucas Systems, Inc.

Lucas is a full-service point-of-sale Technology Solutions and Managed Services firm serving the hospitality industry. Lucas offers an array of solutions including POS, back-office, enterprise management, inventory and labor management, cloud-based reporting, secure integrated payments, hardware repair, structured wiring, systems deployment and other professional services. Lucas integrates and partners with leading technology firms bringing valuable solutions that promote growth and loyalty to merchants in the markets it serves. Founded in 1992, Lucas is a trusted partner to its customers throughout the United States. Please visit: or call +1 864 288-9122 for more information.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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