Best Practices

GoTab's Commission-Free Online Ordering

GoTab's Commission-Free Online Ordering and Features

In an industry where rising costs pose significant challenges, restaurants and their guests deserve relief from the burden of additional fees. At GoTab, we understand the importance of fairness and transparency in the restaurant business. In this article, discover how GoTab's commitment to eliminating extra charges not only preserves the dining experience but also enables fair pricing and supports the long-term sustainability of both restaurants and customers.

Relieving the Burden of Rising Costs and Price Pressures

The restaurant industry faces numerous challenges, including increasing food costs, rising wages, and inflation. Many establishments have been forced to raise menu prices to sustain their operations. However, passing down additional fees to guests further compounds the strain on both sides. At GoTab, we recognize this issue and strive to alleviate the financial pressure on restaurants and guests alike.

Unlike other platforms, GoTab does not burden restaurants or their guests with extra fees. We firmly believe that transparent pricing should be the foundation of any business partnership. With GoTab, restaurants retain control over their pricing strategies and can avoid passing down any additional charges to their valued customers. By keeping the dining experience affordable and fair, GoTab ensures that guests can enjoy their meals without the burden of unnecessary fees.

Real-Time Menu Management: Flexibility and Enhanced Guest Experience

Your restaurant's commitment to providing exceptional guest experiences goes hand in hand with the Real-Time Menu Management feature offered by GoTab. This feature empowers you with flexibility and control over how your guests interact with your menu. With just a few clicks, you can set up daily specials, seasonal offerings, or customized menus for special events, tailoring your offerings to meet the specific needs of your business. And because you have access to your entire product catalog, there’s no cumbersome rekeying or updating of menu items. You can manage all information in one place.

By leveraging Real-Time Menu Management, you can easily update your menu in response to ingredient availability, changing trends, or customer preferences. Whether it's showcasing new dishes, promoting limited-time offers, or accommodating dietary restrictions, this feature enables you to stay agile and deliver a curated experience that delights your guests.

Two-Way Text Communication: Seamless Order Clarification and Updates

Effective communication is key to ensuring a smooth dining experience, and GoTab's Two-Way Text Communication feature enables you to streamline interactions with your guests. Whether clarifying incoming orders or providing timely updates on order status or substitutions, this efficient and reliable communication channel keeps your guests informed and minimizes any potential confusion or misunderstandings.

Streamlined Operations and Improved Efficiency

GoTab's online ordering system goes beyond just accepting orders. It provides a comprehensive suite of tools designed to streamline your restaurant's operations and enhance efficiency. From real-time order tracking to customizable menu options, GoTab ensures that your kitchen staff receives accurate and timely order information, reducing errors and improving order fulfillment. Additionally, GoTab's analytics and reporting features provide valuable insights into your customers' ordering patterns, allowing you to make data-driven decisions to optimize your menu, promotions, and pricing strategies.

In an industry already facing numerous financial challenges, it's crucial to prioritize fairness and transparency. GoTab's solutions stand as a testament to our commitment to the success of both restaurants and their guests. By eliminating extra fees, we alleviate the burden on establishments while preserving fair pricing and guest satisfaction. With GoTab, restaurants can focus on delivering exceptional dining experiences, investing in their growth, and providing excellent value to their customers. 

Book a demo or schedule a call with our knowledgeable team at GoTab to see firsthand how our POS system can revolutionize your restaurant operations. Contact us today and let's embark on this exciting journey together!

Tap Room Playbook: Check Your Experience

Tap Room Playbook Episode 2: 

When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.

Watch Now →
Tap Room Playbook: Kick A** Brands

Tap Room Playbook Episode 3: 

The best breweries pay attention to what their brand stands for. How do the best brewers bring their brand to life?

Watch Now →

Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Request a Demo

Ready to experience GoTab for yourself? Sign up for a free demo and get qualified to receive a complimentary meal on us!
Request a Demo