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How a Handheld POS Boosts Bar Efficiency

How Handheld POS Boosts Bar Efficiency

Speed is everything in a bar. Whether it’s a packed Friday night, a high-energy sports event, or a busy cocktail hour, bartenders and servers need to keep drinks flowing without missing a beat. The last thing a guest wants is to wait too long for a drink, and the last thing a bar needs is a bottleneck at the POS terminal slowing things down.

That’s where handheld POS systems come in. By putting the power of order-taking and payment processing directly in the hands of staff, bars can eliminate unnecessary steps, reduce wait times, and serve more guests—without sacrificing accuracy or service quality.

Faster Orders, Fewer Bottlenecks

Traditional bar setups often rely on stationary POS terminals, meaning servers have to walk back and forth between tables and the bar, waiting their turn to input orders. During peak hours, this leads to long lines, delayed service, and frustrated guests. With a handheld POS, servers can take orders right at the table, patio, or even while moving through a crowded venue. Orders go directly to the bar, so drinks get made faster and guests aren’t left wondering when their round will arrive.

By cutting out unnecessary trips to a stationary terminal, staff can serve more guests in less time. This not only increases sales per shift but also keeps customers happier, leading to more tips and repeat visits.

Tableside Payments That Keep the Night Moving

Closing out a tab can be one of the most time-consuming parts of a guest’s experience. If a bartender or server has to take a card, walk to the POS terminal, run the payment, and then return for a signature or receipt, it creates unnecessary delays—especially when guests are in a hurry to leave or split a check.

With a handheld POS, staff can process payments tableside, at the bar, or even curbside. Guests can pay instantly with a credit card, mobile wallet, or contactless tap, meaning no more waiting and no more end-of-the-night rush to close out tabs. For bars that operate with high guest turnover, this speeds up table resets and keeps new customers coming in without delay.

Fewer Errors, Happier Guests

Nothing kills the vibe at a bar like getting the wrong drink order. A handheld POS eliminates the risk of miscommunication between servers and bartenders. Instead of scribbling down orders or trying to remember a guest’s complicated cocktail request, staff input orders directly into the system, ensuring accuracy and reducing costly mistakes.

When paired with a kitchen display system (KDS) or bar display, orders appear instantly on the bartender’s screen, minimizing confusion and ensuring the right drinks are made every time. This leads to fewer comps, less waste, and a more efficient workflow behind the bar.

Seamless Tab Management

Guests at bars love the flexibility of running a tab, but manually tracking open checks can be a hassle for staff. With a handheld POS, servers can easily start, add to, and close tabs without making customers wait at the bar. If a group is moving from the bar to a table or even ordering from different locations within a venue, the tab follows them—no need to restart an order or transfer payments manually.

For guests, this means a more seamless experience. For staff, it means fewer lost tabs, fewer disputes, and faster service.

Why Bars Are Making the Switch to Handheld POS

Bars that invest in handheld POS systems aren’t just upgrading their technology—they’re increasing efficiency, maximizing revenue, and delivering a better guest experience. Faster service means higher drink sales, improved accuracy means less waste, and tableside payments mean more guests can be served in less time.

GoTab’s Handheld POS is designed specifically for high-volume bars, offering a flexible, mobile solution that keeps staff moving and guests happy. Whether you’re running a craft cocktail lounge, a bustling sports bar, or a rooftop venue with multiple service areas, the right POS can make all the difference.

Looking to serve smarter and boost efficiency? Discover how GoTab’s Handheld POS can transform your bar operations today.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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