How Broken Bow Brewery Streamlined Operations with GoTab
Overview-A Brewery Rooted in Passion & Innovation
Nestled in the heart of Tuckahoe, NY, Broken Bow Brewery is a family-owned and operated craft brewery that has been serving award-winning beers for nearly 12 years. Built on passion and tradition, everything—from brewing and canning to sales and marketing—is handled within the family. As a majority women-owned brewery, they’ve created a space where quality, community, and craft beer culture thrive.
Open seven days a week, Broken Bow Brewery is more than just a taproom. With a 70-person beer garden, a rotating lineup of food trucks from Thursday to Sunday, and an exciting new kitchen and private event space on the way, they continue to evolve to meet growing demand. As they expand, they sought a technology partner that could enhance efficiency and support their next phase—without losing the personal touch that keeps guests coming back.
Situation-Scaling Without Sacrificing Service
With multiple service areas, high seasonal demand, and a kitchen launch on the horizon, Broken Bow Brewery needed a POS system that could seamlessly manage both liquid inventory and food service. Their expansive beer garden and large group reservations required a way to streamline ordering, especially during peak hours.
To keep operations smooth, they also needed robust reporting tools to track sales, inventory, and trends across different service areas. A smooth transition was key, along with hands-on support to ensure their team could maximize the new system’s capabilities.
Solution-A Smarter, More Efficient Brewery POS
To improve efficiency and prepare for expansion, Broken Bow Brewery implemented GoTab’s Brewery POS system, creating a more streamlined operation across their bar, beer garden, and future kitchen.
With mobile ordering for beverages, guests can now order from their phones, reducing congestion at the bar while keeping service personal. As they gear up to launch their kitchen, GoTab ensures a seamless integration of food and drink orders, making it easier to manage multiple service areas without slowing down operations.
For a business that experiences seasonal surges and large group events, GoTab’s ability to distribute ordering across different spaces has been a game-changer, improving both guest experience and operational flow. Behind the scenes, GoTab’s real-time reporting and analytics tools provide critical insights, helping the team track trends, optimize inventory, and make data-driven decisions. The QuickBooks integration simplifies financial management, ensuring smoother back-office operations.
“The transition to GoTab has been seamless, and the early results are fantastic. Our bartenders love it, and our guests are happier than ever. The reporting and analytics functions have been a game-changer for our team as we grow.”
-Broken Bow Owners
To explore their award-winning beers and upcoming food program, visit Broken Bow Brewery’s website here.
Key Features
QR Mobile Ordering – Expands service beyond the bar for a better guest experience.
All-In-One Brewery POS – Manages both beverage and food operations in one system.
Real-Time Reporting & Analytics – Delivers valuable insights for smarter decision-making.
QuickBooks Integration – Simplifies accounting and financial tracking.
Benefits
Faster, More Efficient Service – Reduces wait times and streamlines operations across multiple spaces.
Seamless Transition to Food Service – Ensures a smooth integration as Broken Bow Brewery expands its offerings.
Better Guest Experience – Mobile ordering allows patrons to order when they want, where they want.
Data-Driven Decision Making – Insights help optimize sales, staffing, and inventory management.
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