Best Practices

Guide to Touch-less Menus For Restaurants

Mobile—or contactless—menus are part of an ongoing global trend to increase efficiency, sanitation, and sustainability. Additionally, they provide operators with new ways to engage their guests with interactive branding, marketing, ordering, and tailored service while facilitating seamless payment processing. If you’re just starting to think about how to create a mobile menu for your establishment, the task may seem like it involves a high level of web design or technical knowledge. While some mobile menus can quickly become that complicated, you can also set up a quick mobile menu by uploading a .pdf file.

At their most simple, mobile menus require a QR code for any mobile user to scan and a webpage that displays your digital content. While you can keep your mobile menu simple and non-interactive, cloud technology enables operators to integrate it with other facets of management. Depending on how sophisticated you want your mobile menu to be, you can even integrate it with a No-POS system to facilitate contactless ordering and payment.

What is a Mobile or Contactless Menu?

Contactless menus allow guests to view your establishment’s offerings directly on their mobile devices. By scanning a QR code with their mobile device (e.g., displayed at the table or on the side of a food truck), guests navigate to your contactless menu without any dedicated apps or logins required.

What is a QR Code?

“QR” stands for “Quick Response.” A QR code serves as a barcode that, when scanned, navigates to a specific link, tracks information, or completes other actions. QR codes can be used to:

  • Direct someone to a particular website
  • Open an app’s download page on Google Play or Apple’s App Store
  • Authenticate users logging into accounts
  • Securely access Wi-Fi networks
  • Log package shipment data

QR codes’ versatility allows the technology to facilitate numerous applications across a wide range of industries. For restaurants and other hospitality establishments—such as breweries, food trucks, or caterers—QR codes give operators the advantage of directing regular and potential guests to specific web pages and marketing efforts.

Creating Your Contactless Menu

Your contactless menu serves as a digital extension of you and the passion you pour into your hospitality and offerings. The menu will also likely act as the first digital encounter many guests have with your establishment. You should set aside time to dedicate the same care when building a mobile menu as you do with all of your other hospitality efforts.

Envisioning How to Make the Most of Your Digital Transformation

To begin creating your contactless custom menu, first take a moment to consider the possibilities that going digital opens. Whereas physical menus typically range from elegant paper stock to laminated printings, contactless menus can be as interactive or straightforward as you wish. Think of the user experience (UX) guests have when browsing your contactless menu as an extension of the hospitality you provide them in person.

  • Are there aspects of your establishment or hospitality experience that the menu should prominently feature? 
  • Does the building have historical or unique architecture? 
  • Do guests enjoy a low-lit and relaxed atmosphere? 
  • Do you have a food challenge to promote and want to draw in more brave souls? 

There are so many different aspects of your hospitality experience that make it unique. These serve as the perfect inspiration for how to design your contactless menu.

Finding Yourself Stuck on the Menu’s Design?

If there’s nothing that immediately jumps out at you to emphasize when digitally transforming your menu, investigate what others have done. Navigate around other establishments' menus to see what sticks out. Remember to use your phone, as that will be the device your customers are using. Browsing an online menu on a laptop won’t provide the proper frame of reference.

While checking out other contactless menus, take notes on the aspects you found appealing and easy-to-use, but don’t forget to include your thoughts on those you didn’t like or found cumbersome to navigate through. 

You’ll want to remember your list once the building starts.

Menu Structure and Navigation

Single-page mobile menus don't require much structure, but more interactive ones do. The level of difficulty of your menu’s navigation options determines a large part of how intuitive your guests find your UX. Guests should be able to quickly find what they're looking for when they've already made up their minds, but also have the option to browse easily when feeling indecisive. For those with specific dietary needs or preferences, allow guests to search, filter, or sort your navigation menu.

How extensive is your menu? 

  • If you offer a wide variety of items and wish to include them all, consider grouping sections under a collapsible mobile header (i.e., an accordion design). 
  • If your menu focuses on a smaller number of offerings, perhaps consider a minimalist layout that strongly emphasizes a photo of each item.
  • If your establishment remains open throughout the day, consider creating separate pages for each mealtime to streamline each one’s layout. 
  • Additional pages can also be used to display a seasonal menu. 

If you make multiple web pages, remember to keep navigation as simple as possible or generate a different QR code for each and swap them out between rushes.

Ongoing Management

When designing your mobile menu, don't forget that it remains a living part of your hospitality experience. Unless you expect to change out the items on a smaller menu regularly, make ongoing management as easy as possible for the times you need to update it. The last thing you want with a contactless menu is complex management on the back end if you ever need to make a change in the middle of a hectic day.

Design Aesthetics and Branding

Consider how much of a change you intend to make when digitizing your menu. Do you plan to upload a near-identical copy of your existing physical menus without changing your branding? Or do you think creating a contactless menu offers an opportunity to test new ways to portray your establishment?

When constructing your contactless menu, consider whether there is enough space to add information without making the layout overly busy. Providing your establishment’s backstory, information about specific ingredients or culinary techniques, or notice of upcoming specials and seasonal offerings helps connect you with your guests further.

Take Advantage of Interactive Elements

Uploading high-quality food photos and videography allows operators to whet their guest’s appetites and make their ordering decisions the good kind of difficult. Mobile menus can support media files, which opens doors forever locked to their traditional, physical predecessors.

Due Diligence on Diction

Proofread your menu, confirm your word choices, and edit any typos once you have all of the content for your menu written out. Your syntax should complement your branding; generally, keep it light and welcoming for less formal establishments, while upscale ones should seek a matching refinement.

Be even more exacting when proofreading your menu description for each item. Ensure that dishes, ingredients, and preparations are displayed correctly—particularly if you specialize in another culture’s cuisine.

Generating Your QR Code

QR code generation remains the easiest step of creating a contactless menu. After finishing your menu’s structure, design, and UX, linking it to a QR code is all that remains. 

The image can then be added or reused anywhere and will always open to the same URL. Just to be sure, however, double-check and scan the code with your smartphone’s QR reader application. Most smartphones natively support scanning QR codes, but free apps exist in Google Play and Apple’s App Store if yours does not.

Step-by-Step or Out of Step?

Just as when you began envisioning your establishment, there may be a core concept or experience that’s foundational to your hospitality and offerings. If so, you may choose to start with that core idea as your first building block and fill in the rest accordingly. However, note that holding fast to that decision may limit your other options when designing your layout and aesthetics or deciding on UX and functionality.

Put Yourself in the Guest’s Seat

Once you’ve finished setting up your contactless menu, test the UX yourself from a guest’s perspective to identify any oversights to fix. How is the menu screen size on your mobile device? Is there a menu item that needs some tweaking? Next, share your menu with friends, family, or other people you trust to gather their feedback. For the same reasons that no one should be their own editor or personal trainer, you're too close to the project to guarantee objective evaluation or make the tough choice between two competing elements that you really love.

While most everyone holds some fear of being critiqued, try your best to remain open to their thoughts, as other people probably simulate how your guests—especially newcomers—will receive it better than you can.

If you’re a larger or multi-location establishment and unsure if you’ve nailed your contactless menu’s UX, you may want to consider if UX and UB (User Behavior) testing is within your budget.

Evolving Your Contactless Menu

By integrating your contactless menu with a No-POS system, you can provide guests with the means to order and pay themselves. A No-POS system acts as a unifier for all of your operational and management needs, from guests’ placing orders, processing payments, and tailoring their own server engagement to updating your menu in real-time to tracking inventory and order volume.

Crucially, contactless menus and No-POS systems—such as GoTab’s solution—are cloud-based. The cloud supports continual availability so you can keep pace with guests’ orders and payments without losing stride, should your Wi-Fi network go down or other complications occur. Guests will always be able to access your contactless menu, order, and pay using their smartphone’s data plan to facilitate the connection to your No-POS.


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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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