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How to Increase Brewery Sales by Engaging Non-Beer Drinkers

As you look to the future and strategize ways to grow your brewery, it’s essential to think beyond traditional beer offerings. With the craft beer industry reaching maturity and quality brews available nearly everywhere, expanding your appeal to non-drinkers could be the key to sustained growth. Whether they’re abstaining from alcohol altogether or choosing quality over quantity, more people are exploring alternatives to beer. Here’s how you can tap into this trend and broaden your brewery’s customer base.

Nitro Cold Brew: A Winning Addition

One of the most exciting beverage trends to consider is nitro cold brew. This smooth, frothy coffee option has become a favorite at many major coffee chains, helping them capture market share from traditional hot drinks. For breweries, nitro cold brew presents an excellent opportunity to diversify offerings without a major overhaul.

You likely already have the necessary tap system in place. With minimal adjustments, you can start serving nitro cold brew from one of your existing taps. Here’s what to keep in mind:

  • Gas Mix: You can use the standard beer gas mix (70% nitrogen, 30% CO2), but be aware that CO2 can gradually alter the flavor of the coffee. For the silkiest texture and longest-lasting flavor, consider using food-grade 100% nitrogen.
  • Faucet Choice: While a regular tap works, a traditional stout faucet adds both texture and visual appeal. The restrictor plates in the stout faucet create that signature cascading effect as the coffee is poured.
  • Nitrogen Regulator: A nitrogen regulator is essential for controlling the flow between the gas tank and the keg.
  • Serving PSI: Depending on the effect you want, you can adjust the serving pressure. A lower PSI of around 8 will work, but slowly increasing it up to 35 PSI can enhance the cascading effect.

Nitro cold brew offers versatility, too. Serve it alongside brunch with customizable flavor options, or mix it with a stout to lower the alcohol content while introducing a unique taste profile. Serving coffee over ice is another way to keep it cold and boost profit margins.

Root Beer: A Sweet Alternative

Another fantastic option for broadening your menu is offering in-house root beer. You can keep it simple with a basic sugar water recipe and flavorings, or get creative with your own unique concoction.

To serve root beer effectively, use a hose about 25-30 feet long and 3/16 inch in diameter, pushing the beverage at around 30 PSI. A longer line helps prevent the root beer from pouring too quickly and aggressively.

Dedicate a tap line exclusively to root beer and clean it weekly to prevent sugar buildup, which can cause maintenance issues. Once a line has been used for root beer, it’s nearly impossible to remove the flavor.

Root beer is a hit with kids and non-drinkers alike, offering a nostalgic, alcohol-free option. It also lends itself perfectly to classic treats like root beer floats. By keeping your offerings simple yet diverse, you create a more appealing experience for customers while making operations smoother for your team.

Mocktails: Elevating the Experience

If your bar is already set up for mixed drinks, adding mocktails is a no-brainer. They provide a sophisticated alternative for those who prefer not to drink alcohol, without requiring significant additional investment.

Think beyond the basics. While a classic Shirley Temple is always a hit, consider elevating your mocktail menu with drinks like a virgin mojito. The key here is showmanship—crafting a mocktail with the same flair and attention to detail as any cocktail makes your non-drinking patrons feel just as special. This simple addition can help position your brewery as a true third space, where everyone can enjoy a great drink.

To-Go Orders: Meeting Customers Where They Are

With food delivery apps growing by about 25% each year, having a strong to-go program is essential for driving sales. The key to success here is a seamless, frictionless brewery point-of-sale experience.

Today’s customers expect convenience. Gone are the days of calling in an order and waiting to pay at pickup. Now, they want to order, pay, and receive notifications on their mobile device. A smooth, checkout process encourages repeat business—especially when paired with great food.

Consider incorporating easy promotions like coupons or “free appetizer” offers to boost sales on slower nights. This can transform an otherwise quiet evening into a profitable one.

If local laws allow, selling six-packs or mixed drinks to go can further enhance your revenue. This is particularly effective for occasions like Sunday football games or family dinner nights, making your brewery a go-to option even when customers aren’t dining in.

Ultimately, people want a frictionless purchasing experience, whether they’re in your taproom or ordering to go. Simplifying this process makes their experience more enjoyable and increases the likelihood of repeat business.

If you’re looking for a brewery POS that facilitates easy, frictionless sales—both for to-go orders and in-house service—GoTab’s point-of-sale system is a great place to start.

 

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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