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Increasing Revenue & Giving Back with Fundraisers

Hospitality businesses often grapple with the ebb and flow of customer traffic. While peak hours can be exhilarating, slower periods can pose challenges. However, these quieter moments can be transformed into opportunities for growth and community engagement through strategic fundraising partnerships. By collaborating with local schools, universities, and nonprofits, hospitality establishments can not only boost their bottom line but also strengthen their community ties.

A Win-Win Partnership

Fundraisers offer a mutually beneficial alliance. While hospitality venues experience increased foot traffic, sales, and positive brand exposure, partnered organizations receive vital financial support and community endorsement. This collaborative approach extends beyond traditional business transactions, fostering a sense of shared purpose.

By introducing the business to a new customer base, fundraisers expand the potential clientele. Friends and supporters of the partnered organization are likely to attend, creating an opportunity to convert them into loyal patrons. This approach showcases the establishment's offerings while demonstrating a commitment to the community without incurring additional costs.

Leveraging Community Connections

Fundraisers often enjoy extensive promotion within the community by the partnered organizations. This organic marketing approach amplifies the business's reach at minimal expense. By working closely with organizers, businesses can maximize the impact of these promotional efforts. This grassroots marketing strategy generates positive word-of-mouth and strengthens the business's local presence.

Community involvement is a powerful tool for building brand reputation. Consumers increasingly appreciate businesses that support local causes. By participating in fundraisers, establishments position themselves as integral members of the community, fostering goodwill, loyalty, and a strong customer base.

Reaching out

Begin by connecting with local PTAs, sports teams, shelters, and various community organizations, including special interest groups and political fundraisers for local government. Building relationships with these groups is crucial, and establishing a consistent communication cadence with each, along with creating a dedicated information section on your website, will help keep them informed about opportunities. The approach will vary depending on the type of venue. 

Fast casual restaurants can focus on PTAs and sports teams as their primary niche groups, offering a percentage of sales (such as 10-15%) back to these organizations during specific events or time frames, which can effectively drive traffic during off-peak hours. For larger spaces like breweries and full-service restaurants, hosting events tailored to fundraising efforts can provide a space for community members to gather and support their causes, making the event both social and purposeful. One of the standout features of GoTab is the ability to set up private menus, which is invaluable for fundraising events as it allows you to set unique prices, track sales easily, and offer exclusive menu items for the event. This feature not only adds a sense of occasion and exclusivity but also ensures transparency and effectiveness in the fundraising efforts, helping your venue support local community causes while driving traffic, increasing sales, and building lasting relationships within the community.

Turning Ideas into Action

To successfully execute a fundraiser, follow these steps:

Establish Clear Terms: Define the fundraiser details, including the percentage of sales donated or a fixed amount. Agree on the date, time, and any special menu offerings.

Create a Joint Marketing Plan: Collaborate with the organization to maximize attendance through combined marketing efforts.

Optimize the Guest Experience: Ensure the establishment is prepared to handle increased customer traffic. Prioritize efficient service and high-quality offerings.

Track Sales Accurately: Implement a system to monitor sales generated by the fundraiser. This data is essential for reporting to the partnered organization.

Express Gratitude: Thank the organization and community for their support. Share the total amount raised and highlight the event's success.

By embracing fundraisers, hospitality businesses can not only increase revenue but also become cherished members of their communities. This strategic approach transforms slow periods into opportunities for growth and strengthens the business's overall success.

Discover how our POS system can streamline your fundraiser process.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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