Latest
/
Best Practices

Mobile Ordering for Pickleball Venues 

Mobile Ordering for Pickleball Venues 

Pickleball is more than just a game; it’s a social phenomenon that’s sweeping the nation. Known for its fast-paced action and community-driven atmosphere, pickleball attracts players and spectators who value both competition and connection. As this sport continues to grow, so do the expectations for convenience and hospitality at pickleball venues. GoTab’s mobile ordering platform is tailor-made to meet these needs, offering a seamless, modern solution that benefits players, fans, and  eatertainment venue operators alike.

A New Era of Pickleball Hospitality

Pickleball is all about being in the moment, and GoTab ensures guests never have to miss a serve or a rally. With no need for app downloads, players and spectators can simply scan a QR code with their smartphones to access menus, place orders, and pay. This effortless mobile ordering process allows users to order from anywhere—courtside, the lounge, or the clubhouse—without disrupting their experience.

The platform’s intuitive design empowers guests to customize their orders with ease, ensuring dietary preferences or special requests are clearly communicated to the kitchen or bar. Payments are fast and flexible, with support for multiple digital options, making the entire experience hassle-free and enjoyable.

Enhancing Venue Efficiency

At pickleball venues, speed and accuracy are as important off the court as they are on it. GoTab simplifies operations by seamlessly integrating mobile orders with Kitchen Display Systems (KDS) and point-of-sale systems. Once an order is placed, it’s instantly routed to the appropriate station, reducing wait times and ensuring precision.

GoTab’s two-way text messaging feature creates a direct line of communication between guests and staff, allowing for real-time updates and requests. Whether it’s a clarification about an order or a question about menu items, the platform ensures smooth, responsive communication that enhances the guest experience.

Shared Tabs for Social Settings

Pickleball thrives on social connection, and GoTab’s shared tab functionality is perfect for groups looking to celebrate wins—or commiserate after losses. Players and spectators can open a single tab for their group, allowing everyone to order freely without worrying about multiple transactions. At the end of the day, splitting the bill is effortless, eliminating any awkwardness or delays.

For larger events, such as tournaments or league matches, shared tabs and easy payment options make GoTab an invaluable tool for simplifying group dynamics while keeping the focus on the game.

Tailored Solutions for Diverse Venues

Every pickleball venue has its own personality and layout, from sprawling courts with dedicated snack bars to multi-purpose facilities with full-service dining options. GoTab adapts to the unique needs of each space, offering tailored menus, workflows, and revenue tracking for different areas.

Courtside concessions can feature quick-service options for players grabbing a snack mid-game, while clubhouses or dining areas can offer a more comprehensive menu. GoTab ensures that orders are routed correctly, maintaining consistency and quality no matter where guests are served.

This level of customization is especially valuable for venues that host special events. Whether it’s a local pickleball tournament or a community gathering, GoTab’s flexible design makes it easy to scale up operations and meet increased demand without missing a beat.

Looking to upgrade your venue? Explore our Eatertainment POS features and request a demo today

Tap Room Playbook: Check Your Experience

Tap Room Playbook Episode 2: 

When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.

Watch Now →
Tap Room Playbook: Kick A** Brands

Tap Room Playbook Episode 3: 

The best breweries pay attention to what their brand stands for. How do the best brewers bring their brand to life?

Watch Now →

Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Request a Demo

Ready to experience GoTab for yourself? Sign up for a free demo and get qualified to receive a complimentary meal on us!
Request a Demo