Best Practices

Optimizing Kitchen Operations with GoTab's KDS

Efficiency is the heartbeat of any successful kitchen. In the hustle and bustle of the back of house, where seconds matter and timing is everything, having a streamlined kitchen operation is key. When the line gets hot and the pressure is on, you need a tool that keeps your kitchen running cool, maintaining the delicate balance between speed, precision, and customer satisfaction. Enter GoTab's Kitchen Display System (KDS) – the secret ingredient for your kitchen operations.

Real-Time Insights

Managing inventory has never been easier. GoTab's KDS provides real-time data right at your fingertips, allowing you to effortlessly track counts, mitigate waste, and build staff trust. With the power of instant insights, you can make informed decisions that streamline operations and elevate the guest experience.

When it's time to 86 an item – whether due to running out or changing the menu – the KDS becomes your ally. Effortlessly mark items as 86'd directly from the display, notifying your entire team in an instant. This precision saves time, avoids unnecessary orders, and saves the FOH and BOH from running back and forth to communicate updates.

Seamless Communication, Exceptional Experience

GoTab's Kitchen Display System (KDS) seamlessly connects the kitchen with patrons for an informed and delightful dining experience. Incoming orders appear on the KDS, facilitating quick clarifications, real-time updates, and seamless substitutions. This direct line of communication bridges culinary expertise with customer satisfaction.

The KDS streamlines interactions between servers, runners, and diners, eliminating the need for navigating dining areas to convey minor updates. With custom chat features, effortless connections are forged, guaranteeing swift order handling. Through the KDS, personalized chats and timely notifications about order readiness can be directly sent to guests, fostering a seamless and satisfying dining experience.

Intuitive Interaction

The KDS Terminal  boasts a generous 21-inch high-definition screen, embellished with a front display that's waterproof, ensuring durability in even the most demanding of kitchen environments. Its 10-point capacitive touch functionality lends an intuitive interface, making every interaction a breeze.

Powered by a dynamic 4-core processor, this terminal elevates responsiveness. Each tap is met with instant action, reducing any lag between a touch and a task. This nimble responsiveness empowers your staff to spend less time at the KDS station and more time doing what they do best – catering to your valued customers. With such efficiency at their fingertips, your team can seamlessly transition from order to fulfillment.

Flexibility at Your Fingertips

Menus evolve, and sometimes changes happen at the last minute. With GoTab's KDS, making those last-minute menu updates is a breeze. Whether you've run out of a menu item or need to update inventory levels, you can 86 menu items or modify offerings right from the KDS. Maintaining accurate menus across all platforms effortlessly.

24/7 Support

Our support is available 24/7, ready to harmonize with your needs. Whether it's a phone call, an SMS, a chat accessed through the KDS or Manager Dashboard, or even an email, we're here around the clock. Your comfort and confidence are our priorities, which is why you have a dedicated  team of in-house  professionals to ensure that every issue is not just resolved but understood. With GoTab, you're not just getting a support team; you're gaining a partner that speaks your language.

GoTab's Kitchen Display System is your ticket to a more efficient, connected, and informed kitchen. As technology takes center stage, empower your staff to deliver an impeccable guest experience.

Free Webinar - Kitchen Displays Don't Need to Suck
Sign Up for GoTab's Kitchen Displays Don't Need to Suck Webinar

To learn more about our KDS features, sign up for our upcoming webinar where we will do a high-impact dive into the GoTab KDS.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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