Best Practices

POS Trends In The Restaurant Industry

The restaurant industry is constantly changing, especially as customer expectations shift. This makes keeping up with the latest technology essential for any successful restaurant. Traditional POS systems are missing the flexibility that a contactless and cloud-based system can offer. The good news is that upgrading a POS is no longer a headache. With cloud-based, mobile-friendly solutions, the change can be relatively simple, with no cumbersome hard-wiring or expensive new hardware needed. 

POS Industry Trends

Cloud-based POS systems are one of the major restaurant technology trends to be aware of and are offered by third-party service providers as a service model. These systems can be accessed from anywhere at any time and run solely on a network connection, eliminating the confusing installation process of traditional terminals. This function allows businesses to sync hand-held devices, portable terminals, and printers to the software. There are three subcategories to be aware of:

POS System
  1. Touchscreen POS systems allow users to select different options by touching the screen. They Include a screen where customers can make a payment and add a tip for good service. Touchscreen terminals increase order efficiency by using a comprehensive menu and transaction layout. 
  2. Self-order kiosks are becoming increasingly popular within fast food restaurants and restaurants offering takeout. They allow customers to order their food at a kiosk on their own. This reduces the demand on waiting staff while allowing customers to customize their order and pay for the food before receiving the meal. 
  3. Handheld POS systems are a valuable investment because they allow employees to carry a device to tables and process payments there. Portable devices also allow servers to send digital orders to the kitchen as soon as an order is taken. These functions provide a quicker, more personalized service that allows waiters to handle multiple tables simultaneously.

As order frequency increases, printed tickets prove to be less efficient and more of a hassle. Implementing a POS kitchen management monitor will alert kitchen staff when a new order is placed along with any special instructions. By mounting screens on the wall, expeditors and every cook can see incoming requests, increasing service speed, accuracy, and eliminating the risk of misplacing an order. 

Artificial intelligence also has an influence on restaurant technology. Restaurant chatbots are bots which can deliver automated, text-based responses to customers. This is a valuable feature for customer service because they can be made available 24/7. 

Contactless payment processing has become an essential restaurant technology solution. This allows customers to pay using contactless credit/debit cards, or mobile wallets. Contactless payments have several benefits- they can be processed much faster than conventional cash payments or PIN-based card payments and the procedure for actually paying is faster. 

How To Implement New POS Systems

It is important to understand how POS systems can further enhance the restaurant's front and back of house functions as well as implementation methods. Management should conduct research to find what solutions best fit their needs. Services should not only solve any problems the restaurant has, but also optimize overall efficiency while remaining within budget. 


After installment, it is important for management to train the employees. Employees should understand how to operate the features of each function, and how it affects the workflow. While training, staff should ask for feedback and make sure everyone is on the same page. 

Benefits Of Restaurant Technology

Using a POS system allows servers to double check the customers’ order on a review screen before sending it to the kitchen. Once the order is reviewed and submitted, the kitchen is alerted of the new order and time it was sent. Accessing this data allows the kitchen staff to see what dishes need to be made and in what order, minimizing customer wait time. This ensures orders going out are correctly, eliminating bottlenecking of orders plus reducing food and drink waste. 

POS systems also provide in-depth reports that unmask areas of the operation with excess costs. Insights on labor costs, sales, and inventory provide the necessary data to outline a restaurant's budget and minimize expenses, therefore increasing profit.  

Modern POS software can typically be integrated with other management software and inventory tracking tools to account for current stock and products. The software allows users to customize a seating map in order to have an efficient seating system. These features not only prevent restaurants from running out of or having an overstock of ingredients, but also decreases guest waiting time.

GoTab's All-In-One POS

Unlike other systems that treat every order the same, our POS gives you the flexibility to know what your guests order and where they want the order to be delivered. We let you seamlessly transition from counter-service to table-service and back again. 

The GoTab POS lets operators easily adapt to changing consumer preferences and revenue streams while still creating a personal connection with guests. With no monthly fees, you can deploy this new class of POS that works seamlessly with contactless orders. Cloud-based and easy to customize your needs, GoTab’s POS provides always-on, real-time access so you can access your data 24/7, from wherever you can access the internet. Instead of a point-of-sale, you’ll have exponential” point-of-sale” since every guest with a mobile device is empowered to order. 

GoTab Devices

GoTab’s All-In-One POS allows you to: 

  • Share Control: Seamless communication between guest and server initiated tabs.
  • Speed Table Turns: Guests can pace their visit and close out at their convenience while servers can focus on delivering a great experience. 
  • Run with Confidence: Guests and businesses have the ability to order via their phone using basic cell service.

"GoTab has been a boon for us, helping us reduce labor and track financials and inventory. It's easy for customers and employees to use. We are just a single location pub but our suggestions for features are added regularly and customer support is the best we've seen for a POS system".

Joshua Stanford, Manager at Gourmands Neighborhood Pub in Austin, TX

To deliver the highest quality guest experience, restaurant operators need a POS system that puts their needs first and positions them for the future. GoTab is a restaurant commerce platform built by restaurateurs for restaurateurs. Check out our list of Top Features of the Best Restaurant POS Systems.

Learn more about GoTab’s POS system today!



Tap Room Playbook: Check Your Experience

Tap Room Playbook Episode 2: 

When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.

Watch Now →
Tap Room Playbook: Kick A** Brands

Tap Room Playbook Episode 3: 

The best breweries pay attention to what their brand stands for. How do the best brewers bring their brand to life?

Watch Now →

Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Request a Demo

Ready to experience GoTab for yourself? Sign up for a free demo and get qualified to receive a complimentary meal on us!
Request a Demo