Best Practices

Restaurant Technology To Match Your Needs

Today’s restaurant guests are hungry for great food and good times. With that being said, 73% of diners agree: tech improves their restaurant experience1. Over the past five years, restaurant technology has exploded and is now in every element of the business from lowering costs to opening new sales channels. Today, there are thousands of restaurant technology solutions available. While it might seem impossible to keep track of all the options, it’s important to know how to prioritize what you need from what would be nice to have.

Restaurant Software Categories

Because there are so many technologies available for restaurants, do your research on the different categories to determine which ones might be best to integrate into your business.


Every restaurant needs a POS, it's the heart muscle of the restaurant. Be aware that not all Point of sale systems are the same. By centralizing essential operational functionality alongside labor, payment processing, and kitchen management, your restaurant can operate efficiently and profitably3. The key is to match your restaurant to a POS vendor that serves your category well. For example, it would not be smart for a small independent restaurant to use a multinational company that specializes in large hotels. It’s best to go with a vendor that can provide attention to your operation needs.

Multi-Channel Ordering And Payment

The restaurant business has expanded beyond on-premise sales. Since selling across multiple channels insulates your operation from unexpected dips in demand from a single channel, you’ll need software to support multi-channel ordering3. You also need the ability to take payments across each of your chosen channels seamlessly. Customers can then order and pay on any device and your staff can focus more on fulfilling orders rather than answering the phone, swiping cards, and handing receipts back and forth.

Back-Office And Inventory Management

Accounting, bookkeeping, and inventory management software can be the most impactful for your restaurant. It’s how you keep track of your cash flows and monitor profitability, not to mention reducing the amount of food being reordered. The right software will take care of all of this for you so you can balance your supply and demand.

Business Intelligence And Analytics

Business intelligence and analytics software is a companion to your accounting software. The software takes a restaurant’s data and then analyzes said data. This provides restaurant owners with more insight into the performance of their business, which in turn helps them make informed decisions moving forward. The most important considerations are that the business intelligence tool integrates with your entire tech stack and that its dashboards are easy to read and understand3. Insights should be automated and actionable, otherwise, the investment isn't worth it.

Steps To Identify The Right Solution

The first step before considering any platform is to understand where your company has exposure or risk of loss. This includes cyber security, theft, safety, sanitation, and PCI compliance.

Understanding Inefficiencies

Understanding inefficiencies that exist in your restaurant can be improved through the implementation of technology. For example, are Managers performing tasks manually and taking time away from developing their staff? Is the Finance department spending hours producing reports that could be automatically created? Schedule meetings with all of your departments to get feedback on where they would be comfortable to implement technology.

Return On Investment

Next, it is important to determine how to maximize return on your investment. Many service providers who manage repairs and maintenance will not only save you money, but save your accounting team time2. Look closely at all potential advantages of deploying any technology within your restaurant.

Prioritize And Identify

Think about where your company will be in 5, 10, even 15 years from now. Certain investments will lay the foundation for the future as well as provide benefits to current operations. Now that you identified a need, begin researching providers. Call or visit other restaurant operators, vendors, and industry professionals to ask who they use and recommend.

There are five key questions that can help determine your restaurant's business needs to match potential vendors.

  1. Does your restaurant have multiple locations? With a technology solution that provides guest management, kitchen automation, and a cloud-based enterprise portal, you’ll be able to manage your technology across units from one central location. This allows you to pinpoint where any efficiencies are happening. 
  2. Do you change your menu often? Restaurants tend to update their menus one or twice a year, however there are some restaurants that require more frequent menu changes. If you are one of those restaurants, having a kitchen automation system that allows you to quickly change the data is important. Also, giving your chefs consistently with step-by-step directions, along with high quality photos, will be key4
  3. Are you accepting to-go and delivery orders? Kitchen automation software can help you capture off-premise dining customers. Configuring the software to provide statuses such as ordered, being made, prepared, out for delivery, for all to-go orders is easily done. 
  4. Do you need your tech solutions to work together? When adding any new software addition, you must ensure that your front of house can communicate with the back of your house. Every team member needs to be on the same page, this can only be achieved with integrated technology. For example, when you have a smart kitchen display system integrated with your point of sale system, your front of house can read the bandwidth in your restaurant. With that information, your front of house staff can provide off-premise customers with real time quotes for delivery orders4
  5. Do you need technology assistance and support? As you consider what technology match would be best for your restaurant, consider finding a technology provider with a readily available support team. Why spend hours trying to configure software when you can rely on a company with technology support to meet your implementation and reconfiguration needs?

Asking The Hard Questions

When meeting with potential vendors, don't be afraid to ask questions such as “how are you better than company X? What do you do differently?” Pose specific questions about how you will be using the product, stages of implementation, support, costs, and updates. Request references and look on their website for a current client list to call. 

As you evaluate the right solutions and vendors for your restaurant, keep a few things in mind: first and foremost is affordability. Cloud-based software is affordable and functional, but if you lose internet connectivity, you want a vendor with responsive and helpful support3. It’s easy to get distracted by all the bells and whistles, but stay focused. Take an honest appraisal of your operation and deploy technologies that serve your restaurants existing needs while also giving your restaurant room to grow. 

Once you’ve hired a vendor and implemented the new technology, have a discussion with your restaurant staff to get feedback. Investments in technology and service providers can be daunting, but when you choose the right one, you’ll say “if only I had done it earlier”. 
To learn about GoTab’s restaurant technology, visit


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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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