Best Practices

Revolutionizing Nightlife - GoTab's Bar & Nightclub POS Solutions

In the exhilarating world of nightlife, where each moment is an opportunity to create unforgettable experiences, the efficiency of your nightclub or bar operations is paramount. From ensuring your patrons enjoy a seamless evening to safeguarding your bottom line, the right technology can make all the difference.

GoTab's POS for Bars and Nightclubs

In this blog, we'll explore how GoTab is rewriting the rules of nightlife, making every night out an experience to remember, and every shift a breeze.

‍Walkout Authorization- Protecting Your Bottom Line

Walkouts and insufficient funds can be a headache for nightclub and bar operators. These issues not only inconvenience your staff but also result in lost revenue. GoTab understands these challenges and offers a solution that benefits both you and your guests: the Insufficient Funds Protection Product.

It's a breeze for your guests and requires no extra effort on your part. A simple one-step setting in the GoTab Manager Dashboard activates this feature. And here's the best part: if you activate GoTab Insufficient Funds Protection between now and October 31, 2023, you'll enjoy the first three months for free.

Here's how it works: When a guest opens a tab with a credit card, GoTab locks the funds for the balance due each time a new order is placed. This means if a guest orders a $125 entree and a round of drinks, we authorize the $125 payment and lock those funds on the card for that specific purchase. Even if the same guest orders another round on the same tab, we authorize and lock the new order amount.

GoTab captures payment (and tip if added) for each order during the lifetime of the tab. This ensures that funds are collected for the balance due on an open tab before the order is sent. With GoTab Insufficient Funds Protection, you can significantly reduce the number of open tabs rejected at the end of the night, whether due to insufficient funds, fraud, or other card issues.

‍Mobile Ordering and Shared Tabs

In today's fast-paced nightlife scene, every second counts. With GoTab's Mobile Ordering, you can keep the party going by ensuring guests have easy access to your menu via their mobile devices. Whether they're at the bar or in a crowded club, patrons can place orders without waiting for a server's attention. For Tabs started with a bartender, the open, pre authorized tab can then be sent to the guest via text so that they can continue ordering.

But that's not all; our EasyTab feature is a game-changer. It empowers guests to share tabs with friends and split items seamlessly. No more fussing over separate bills. Customers have the control to order what they want, how they want it. Keep the line moving and the good times flowing.

Pocket POS

In the bustling environment of your nightclub or bar, where bartenders and servers are constantly on the move to ensure patrons have an unforgettable experience, agility and efficiency are paramount. GoTab's handheld Pocket POS empowers your staff with a versatile tool that optimizes their workflow. Picture your servers seamlessly taking orders right at the tableside, eliminating the need for multiple trips to a stationary POS terminal. This not only speeds up service but also allows your team to focus on delivering exceptional guest experiences. Managing tabs becomes effortless as your staff can quickly view open tabs, perform transactions, and handle tasks such as item comping, voiding orders, processing refunds, and applying discounts – all from their mobile devices.

Pocket POS also simplifies dynamic tab adjustments, making it perfect for large parties or events where guests often switch seats or join different groups. Say goodbye to bulky hardware cluttering your space; Pocket POS offers a streamlined, efficient setup. With its user-friendly interface, your staff can stay focused on providing outstanding service instead of wrestling with complicated technology. In a bar setting where every moment counts, Pocket POS is your secret weapon for enhancing guest experiences and maximizing staff efficiency, ultimately creating an environment where your team can shine and your patrons can enjoy a night to remember.

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Staying ahead of the game is crucial to providing unforgettable experiences and maintaining a thriving business. GoTab understands the unique challenges faced by nightclub and bar owners, and we've tailored our innovative solutions to meet your needs head-on.

Check out our features for nightclubs and bars and request a demo today to learn more!

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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