Self-Ordering Kiosks for Food Halls: The Features You Need
Food halls are a force to be reckoned with in the hospitality world—offering diverse menus, fast-paced service, and a communal dining experience that attracts everyone from foodies to casual diners. But with multiple vendors operating under one roof, managing orders, payments, and customer flow can get chaotic fast.
Self-Ordering Kiosks for Food Halls: The Features You Need
Food halls are a force to be reckoned with in the hospitality world—offering diverse menus, fast-paced service, and a communal dining experience that attracts everyone from foodies to casual diners. But with multiple vendors operating under one roof, managing orders, payments, and customer flow can get chaotic fast.
That’s where self-ordering kiosks come in. They streamline operations, reduce wait times, and create a frictionless experience for both guests and vendors. But not all kiosks are built the same. If you’re running a food hall, here are the key features you need to make the most of self-ordering technology.
Seamless Multi-Vendor Ordering
A great food hall experience is all about variety. Guests want the freedom to mix and match from different vendors without the hassle of ordering separately at each stall. The best self-ordering kiosks consolidate all vendor menus into a single, easy-to-use interface, allowing guests to browse, select, and pay for items from multiple stalls in one seamless transaction.
This not only improves the guest experience but also increases overall sales by encouraging customers to order across multiple vendors without hesitation.
Integrated Payment Processing
No one wants to juggle multiple payments for a single meal. A food hall kiosk should offer integrated payment processing that supports all major credit cards, mobile wallets, and even contactless payments. The goal? Let customers pay once—regardless of how many vendors they’ve ordered from.
A kiosk with built-in payment flexibility also speeds up transactions, reducing lines and keeping hungry crowds happy.
Real-Time Order Routing
With multiple vendors fulfilling orders at the same time, organization is key. A self-ordering kiosk should automatically route each item to the correct vendor’s kitchen display system (KDS) or printer, ensuring orders are prepared efficiently and accurately.
This eliminates confusion, minimizes errors, and keeps operations running smoothly—no more missed tickets or guests wondering where their food is.
Loyalty and Rewards Integration
Food halls attract repeat customers, and a kiosk that integrates loyalty programs keeps them coming back. Guests should be able to sign in, earn points, and redeem rewards directly through the kiosk, creating a more personalized and engaging experience.
For vendors, this means better customer retention and more opportunities to drive repeat business through targeted promotions.
Custom Branding and Vendor Visibility
A food hall kiosk isn’t just a functional tool—it’s part of the brand experience. The best kiosks allow for customizable interfaces that highlight the food hall’s unique branding while giving each vendor their own dedicated space to showcase their menu and specials.
With high-quality images, dynamic pricing options, and vendor-specific promotions, kiosks can serve as powerful marketing tools that draw guests in and encourage higher spending.
Why Food Halls Are Embracing GoTab’s Self-Ordering Kiosks
GoTab’s Self-Ordering Kiosks are designed with food halls in mind, offering all the essential features needed to streamline operations and enhance the guest experience. With multi-vendor ordering, seamless payment processing, real-time order routing, and built-in loyalty integration, our kiosks make it easier than ever for food halls to operate efficiently while driving revenue.
Ready to upgrade your food hall with smarter, faster ordering?
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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