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The Ultimate POS Solution for Family Entertainment Centers:

The Ultimate POS Solution for Family Entertainment Centers

Running a Family Entertainment Center (FEC) comes with unique challenges—managing large groups, ensuring seamless transactions, and providing an unforgettable guest experience. That’s where GoTab’s innovative FEC POS system comes in, delivering a powerful set of features designed to keep operations smooth and guests engaged. From hassle-free RFID passes to seamless group payments, GoTab’s solutions help FEC operators create a stress-free and entertaining environment for families and friends.

Seamless Convenience with RFID Pass

GoTab’s RFID Pass redefines the guest experience by offering a simple and contactless way to access everything within your venue. Whether it’s a wristband or preloaded card, RFID technology eliminates the need for cash, physical tickets, or multiple payment transactions. Guests can tap to pay for arcade games, food, beverages, and attractions, making transactions fast and frictionless. No need to worry about refilling funds throughout their visit—families can enjoy uninterrupted fun without ever reaching for their wallets. This system not only enhances guest convenience but also increases spending potential, as prepaid balances encourage users to make the most of their entertainment experience.

Prioritizing Guest Satisfaction

At the heart of every Family Entertainment Center is the guest experience. GoTab’s FEC POS is built with features that put guests first, ensuring a seamless, engaging, and personalized visit. With mobile-friendly contactless ordering, visitors can place food and drink orders directly from their phones, reducing wait times and keeping the focus on fun. Real-time notifications alert guests when their orders are ready, minimizing disruptions and eliminating unnecessary crowding around pick-up stations. Personalized promotions and loyalty rewards keep families coming back, allowing operators to build lasting relationships with their audience. Every interaction is designed to enhance satisfaction, creating an environment that guests will want to return to time and again.

Simplified Group Payments

Family outings and group events should be about making memories, not dealing with complicated payment logistics. GoTab’s shared tab feature makes splitting payments effortless, giving groups the ability to divide costs however they prefer—by item, person, or set amount—directly from their mobile devices. Parents can manage their children's expenses with ease, and groups of friends can avoid the awkwardness of splitting a bill at the end of the visit. By making group payments hassle-free, GoTab ensures that the focus remains on fun and entertainment rather than financial calculations.

Prepaid Event Cards for a Frictionless Experience

Large-scale events and private parties become even more enjoyable with GoTab’s Prepaid Event Cards. These cards eliminate the hassle of physical tickets and provide an all-in-one payment solution for guests, employees, and event organizers. They ensure that taxes and gratuities are taken care of in advance, allowing guests to maximize their experience without worrying about additional fees. Seamlessly integrating with event management platforms like Tripleseat, GoTab simplifies group bookings and buyouts, making it easier than ever for FEC operators to manage events and drive revenue. The result? A smoother, more enjoyable event experience for both attendees and staff.

Flexible Ordering Anywhere in Your Venue

A great Family Entertainment Center thrives on convenience, and GoTab makes it easier than ever for guests to order food and drinks from anywhere. Whether they’re enjoying an arcade game, watching a show, or hanging out at the snack bar, guests can place orders directly from their mobile devices. No need to stand in long lines—mobile ordering ensures fast and efficient service so visitors can spend more time enjoying their favorite activities. Additionally, self-ordering kiosks placed at strategic locations, such as concession stands and dining areas, streamline labor operations and reduce wait times. This flexibility allows FECs to operate at peak efficiency while maximizing guest satisfaction.

Elevate Your FEC with GoTab

Family Entertainment Centers require a POS solution that is as dynamic and engaging as the experiences they offer. GoTab’s cutting-edge technology streamlines operations, enhances convenience, and keeps guests coming back for more. Whether it’s through RFID payments, seamless group transactions, or mobile ordering, GoTab empowers FEC operators to deliver a hassle-free, fun-filled experience. 

Explore our Family Entertainment Center POS Features Here

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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