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With 0% financing, GoTab customers can finance 100% of their purchase. This covers all hardware, implementation, set up costs, tax and shipping, and all of your monthly software fees.
GoTab offers customers the choice between 24 and 36 month contracts, allowing them to pay down their upfront costs over time rather than all up front.
Credit-worthiness factors for GoTab POS financing include: the length of time in business (2 years minimum), bank and financing references, and credit bureau ratings.
No. GoTab does not charge an application fee for POS financing. Once the application is approved, we charge a one-time documentation fee for processing and expenses related to credit reports, UCC filings, etc.
Yes, operators can pay off their GoTab 0% financing at anytime, without penalty or additional fees
Not at all! The moment GoTab detects an internet disruption, it automatically switches to on-premises mode, allowing your business to continue operating with no interruptions.
No, QR ordering requires an internet connection. However, staff can continue placing orders directly from the GoTab POS, Handheld devices, and Kiosks so service never skips a beat.
Yes! The KDS and order printers will still function, ensuring your kitchen stays informed and orders keep coming through.
Absolutely! GoTab’s standalone payment terminals continue processing credit and debit card payments offline. And of course, cash transactions are always an option.
Your full shared tab model remains active on-premises. Whether guests open a tab via handheld or fixed POS devices, kiosks, or payment terminals, everything syncs locally, so there’s no disruption in service.
Yes! Even in offline mode, GoTab keeps tracking your inventory, so you’ll always know what’s in stock.
No, third-party platforms like Uber Eats and DoorDash require an active internet connection. If your internet access is down, you’ll need to pause these services temporarily.
Yes! You can 86 items, enable or disable menu options, and adjust availability directly from the POS and KDS—no Internet required. Once your Internet connection is restored, all updates automatically sync
Yes, as long as you’re using GoTab Labor Management. However, third-party labor systems require an internet connection.
GoTab provides an in-app banner alert for POS and KDS users, notifying them that the system is running on premises. Operators can also manually switch to on-premises mode if needed.
GoTab automatically syncs all transaction data, order history, and inventory updates back to the cloud. No data loss, no extra steps—just a smooth transition back to online operations.
No, however tools like GoTab’s precision credit card surcharging feature make implementation seamless. Advanced systems can automatically detect the payment type (credit, debit, premium) and apply surcharges only to credit cards or premium cards. They also ensure compliance with state laws and make transparency easy by displaying surcharge details on receipts and guest-facing screens.
Credit card surcharging is when a business adds a small fee to a customer’s bill to cover the cost of processing a credit card payment. For example, if a customer’s total is $100 and there’s a 3% surcharge, they’d pay $103 if they use a credit card.
Credit card processing fees can take a big bite out of profits, especially for small businesses or those with tight margins. These fees typically range from 1.5% to 3.5% per transaction, depending on the card type. Adding a surcharge helps businesses offset these costs without increasing prices for everyone, ensuring that only credit card users or users of premium cards pay for the convenience of using their cards.
The surcharge amount must not exceed the actual cost of processing the credit card payment. Typically, this ranges from 1.5% to 4%, depending on the card issuer and type of card.
Always Check your state’s regulations before implementing surcharges.
With Credit Card Surcharging, a fee is added when customers pay with a credit card, with cash discounting a discount is applied to the total when customers pay with cash or debit cards.
Yes, most states require the surcharges be included in sales tax calculation.
Post visible signs at the entrance, checkout, and payment areas.
Add a clear note about surcharges on receipts and digital payment interfaces.
Train staff to explain surcharges as a way to manage rising credit card processing costs and maintain competitive pricing.
Credit Card Surcharging isn’t a one-size-fits-all solution. Consider your customer base and whether they’d be receptive. If not, cash discounts might be a better fit.
Absolutely! With GoTab, you can apply surcharges specifically to premium cardswhich come with higher processing fees. It’s a smart way to keep your costs in check while offering flexibility to your guests.
(e.g., guest name, preferences, dietary restrictions, past orders)
–In the case of Rex and Book Tech Labs, where the reservation is being made and stored in GoTab, details of the reservation will be accessible from within the POS.
(Allows guests to order drinks/food before arrival)
–The integrations built with Rex and Book Tech Labs allow for pre-orders, upsells, and payment deposits to be made at the time of the reservation.
(Ensures a seamless experience from arrival to checkout)–With Rex and Book Tech Labs, the tab is created upon arrival. With OpenTable, the created tab is linked to the reservation. With CourtReserve, the guest can directly push their tab to their reservation, attached to their membership.
(Essential for group reservations or brewery events)
–Sharing tabs is a fully supported function within GoTab and can be done as soon as the tab is created whether any member of the group has arrived or not.
-CourtReserve’s membership platform will track member order history as they decide to push their tabs to their account while OpenTable’s guest profile data can provide added insights into guest history. Native loyalty programs from within GoTab can be applied to reservations made through Rex and Book Tech Labs as those reservations are being made and stored from within GoTab’s product list.
(Ensures smooth seating and optimal table turnover)
–OpenTable’s integration syncs table status from GoTab to ensure real time updates of table availability.
(Improves communication between hosts and servers)–Reservations made through Rex and Book Tech Labs are stored in GoTab and can be referenced from within the POS. Reservations in OpenTable would be visible once linked to their tab created in GoTab.
–Reservations made through Rex and Book Tech Labs are set to create tabs upon check in. Tabs created at a CourtReserve location are automatically connected to the member’s account.
(Crucial for breweries with self-service or QR-code ordering)–The tab created, whether it be manually or automatically created, can be sent to the guest upon arrival for seamless mobile ordering at any space in the venue, including their table. Tab access will still be available by the operation staff (server, bartender, hosts), so full service can be provided in addition to mobile ordering availability.
(Useful for guests who move around)
-Yes, but in most cases they won’t have to. As a guest moves from one spot to another, their tab follows them. Future orders, whether made from their mobile device or through a server, can be associated with their new table while their previous orders can be updated prior to fulfillment.
–The integrations built with Rex and Book Tech Labs accomplish that, with the booked experiences and any upsells being stored within GoTab.
(Helps refine pricing and promotions)
–Guest purchase data is synced with OpenTable reservation profiles, giving operators insights into average spend, order history, and more.
(Improves speed of service)–CourtReserve’s integration with GoTab is built so a physical form of payment is never required. Reservations made within Rex and Book Tech Labs will have their tabs created upon check-in and contactless preauthorization through mobile wallets and tapped cards are available. OpenTable reservations can also choose to preauthorize a card or mobile wallet to their tab upon check in.
(Ensures PCI DSS compliance)–Payment in all cases is only made within one single platform. With the case of Rex and Book Tech Labs, the reservation and deposit payment is made using GoTab’s payment portal. With CourtReserve, payment is made within CourtReserve’s platform when the guest transfers their tab to their account. There is no payment made in or through OpenTable that is shared with GoTab.
GoTab provides a contactless, easy to use system for you and your guests to place, fulfill, and pay for orders. Guests can use their personal devices to order and pay, and our state-of-the-art system makes managing your menu and fulfilling orders simple. We don’t charge the outrageous fees of other third party services, and we let you control your system directly. Try GoTab today and see how we can help you!
No, the GoTab system is designed to be both an integrated or stand-alone service.
No, hardware is not required. We try to use all of your existing receipt printers, tablets, and KDS systems.
GoTab processes the payments and deposits the funds into your account.
There are two main concerns when a location has poor cellular service and/or bad Wifi. First, poor connectivity can impact GoTab’s ability to operate from the restaurant’s perspective. This means GoTab orders may not be processed quickly or GoTab could go offline altogether. The second way connectivity impacts GoTab is from the end users prospective. When a location has bad service, users may be unable to access the GoTab website, obviously limiting their ability to place orders.
If a location is in an area with bad cellular service, and the venue does not have fast or accessible WIFI, we may have to look at alternative solutions.
We are happy to help provide additional marketing materials to educate your guests! Materials include everything from table tents, posters, and stanchions to a-frames and menu inserts. These are available at an additional cost, but we’ve found them to be the most effective way to encourage adaptation.
Yes, guests have the option of paying with their preferred card or digital wallet option.
Orders can be received several ways. Digitally, through a receipt printer, or within your POS system.
Yes, you will have the option to set up scheduled orders. Guests can choose a time and date for their order.
GoTab can create pick tickets, manage drivers, and create delivery routes. Delivery drivers can use their GoTab account for both navigation and SMS communication with your customers.
We’re glad you asked! GoTab has a giant impact:
GoTab Zones provide the ultimate flexibility. Unlike a typical point of sale system, with zones you can segregate your business to accomplish anything you want. You can set up a Ghost Kitchen, create separate Drop Locations for direct-to-consumer ecommerce sales, or even generate delivery zones for home delivery of restaurant grocery items.
GoTab Order rules allow you to create customized coupons, discounts and fees within your GoTab management dashboard.
A Coupon — has an expiration date and can be used a certain amount of times; for example, a buy-one, get-one free discount.
Discounts are a percent or dollar amount of an item or check, for example, a staff discount.
A Fee is the inverse of a discount; for example, a delivery fee.
You can generate customer-level reports on Coupons, Discounts and Fees, add or remove customers from Coupons Discounts and Fees, or customize based on anything you’d like.
A GoTag tag is a way to identify each menu item to make it easier for guests to sort or search your menu. For example, vegetarian, vegan, spicy, etc. You can tag items so that chits print in the kitchen, the bar, or anywhere else. You can even identify products to show up via email or digitally versus a KDS.
A mobile ordering POS allows guests to place food and beverage orders using their smartphones. Currently, guests scan a QR code or tap an NFC chip to retrieve a digital menu. The key difference is that the guest can submit their order from their phone instead of flagging down a server or waiting in an ordering line. With GoTab, the guest can also open a tab because the guests’ credit card is verified before their order. They can continue to browse the menu and reorder against their open tab. An added benefit of GoTab is that servers using our restaurant point of sale system can also add to the open tab. When the guest is ready to depart, they can simply walk out, without flagging down a server to close out their tab.
Handheld POS systems allow hosts, servers and bartenders to take the POS with them as they move about the venue to take orders, make table touches, or communicate with the back-of-house. The GoTab Handheld POS has all of the features of a traditional POS station, just sized to a handheld terminal. Servers can use the GoTab Handheld POS to open tabs, place orders, take credit card/debit card payments, and much more.
Cloud-based POS systems are compatible with commodity hardware like tablets and smartphones that run on Android and iOS operating systems. However, you may need to invest in additional hardware such as receipt printers, handheld devices, or stationary POS/KDS screens.
Here are some key features and benefits of using commodity hardware with GoTab:
Yes, most modern restaurant and hospitality POS systems support digital wallet payments like Apple Pay, Google Wallet, and other contactless payment methods. This provides convenience for your customers and speeds up the payment process.
Here are some key features and benefits of digital wallet payments:
Learn about GoTab's Mobile Ordering & Payment with full mobile wallet support.
A POS system can streamline takeout delivery management by integrating with delivery services like UberEats, DoorDash and others through online order aggregation. These integrations allow you to track orders in real-time, and optimize delivery routes. This helps ensure timely and accurate food deliveries, improving customer satisfaction.
Here are some key features and benefits of integrated POS delivery management:
Learn about GoTab Online Ordering and Online Order Aggregation.
A handheld POS is a small, portable device that hospitality staff can use to take orders, process payments, and manage other tasks on the go. These devices are typically compact and connected to the main POS system, offering flexibility and efficiency in service.
Here are some key features and benefits of handheld POS systems:
Learn more about the GoTab Handheld POS.
POS systems often include inventory management features that track stock levels, alert you to low stock, and generate reports on inventory turnover. This helps ensure you have the right amount of stock on hand and reduces waste.
Here are some key features and benefits of POS inventory management:
GoTab’s Manager Dashboard provides inventory management and much more.
Yes, many POS systems offer integration capabilities with other software such as accounting tools, CRM systems, and marketing platforms. This allows for seamless data sharing and improved overall business management. It’s important to work with a POS that offers an open application programming interface (API). APIs make it easy to integrate systems, requiring much less development time and speeding time-to-market.
Here are some key features and benefits of an integrated POS:
GoTab integrates with best-of-breed hospitality solutions. See our preferred POS integrations.
The best POS systems can generate various reports, including sales reports, inventory reports, employee performance reports, and customer data reports. These insights help you make informed business decisions and identify areas for improvement.
Here are some key features and benefits you should expect from the best POS systems:
GoTab’s popular Manager App / Manager Dashboard offers a host of out-of-the-box reports to help you run your venue more efficiently, even when you’re on-the-go.
Yes, advanced POS systems will support loyalty programs and promotions by tracking customer purchases, managing reward points, and applying discounts automatically. This helps boost customer retention and drive repeat business.
Here are some key features and benefits of POS loyalty programs and promotions:
Find out about GoTab’s restaurant membership, subscription and rewards programs.
All restaurant POS systems provide some sort of support. The options typically include email, phone and chat. You can also purchase (optionally) on-site support but that is rare. Look for systems that offer 24/7 support for continuous assistance.
Here are some key features and benefits of reliable support:
GoTab offers 24 x 7 x 365 support via email, phone, chat and in-app. Learn about GoTab’s commitment to round-the-clock POS support.
Yes, many POS systems are designed to handle both in-person and online (omnichannel) orders. Some perform better than others in this regard. When executed well, this feature enables businesses to serve customers wherever they are.
Here are some key features and benefits of omnichannel ordering:
GoTab offers a host of omni-channel features other POS systems do not. Our on-premise guest-initiated orders (no app downloads required) can also be shared with servers. GoTab operators can offer easy online orders through our platform at no additional cost. Learn more about GoTab omnichannel ordering.
Cloud-based POS systems offer several advantages, including remote access to data, automatic updates, reduced upfront costs, and scalability. They also provide enhanced security and disaster recovery options.
Here are some key features and benefits of cloud-based POS systems:
The GoTab restaurant commerce platform is designed for efficiency and guest experiences at an incredibly competitive price point. Learn more about GoTab’s POS price comparisons.
Kitchen Display Systems (KDS) streamline order management in restaurants by digitizing the communication between front-of-house staff and kitchen staff. When a server enters an order into the POS system, it appears on the KDS in the kitchen. The KDS displays the order details, such as items, modifiers, and special requests, allowing kitchen staff to prepare the order accurately and efficiently. Once the order is ready, kitchen staff mark it as complete on the KDS, and the server is notified to pick up the order for delivery to the customer.
Here are some key features and benefits of Kitchen Display Systems:
Learn about GoTab’s flexible Kitchen Display System.
Coffee shops should look for a POS system with features that streamline daily operations and enhance customer experience. Key considerations include efficient order management to handle both in-store and mobile orders, customizable menus for seasonal and special offerings, integrated payment processing for quick transactions, loyalty program support to reward frequent customers, inventory management to track ingredients and supplies, and detailed reporting to monitor sales trends and performance metrics.
Here are some key features and benefits of POS systems for coffee shops:
Learn about GoTab’s POS solutions for Coffee Shops.
Mobile ordering offers significant benefits for coffee shops by providing customers with the convenience to order their favorite drinks ahead of time from their smartphones. This reduces wait times during peak hours, ensures orders are ready for quick pickup, and enhances customer satisfaction. For coffee shops, mobile ordering can streamline operations, manage order volumes efficiently, and generate valuable customer data for personalized marketing and inventory planning.
Here are some key features and benefits of mobile ordering for coffee shops:
Learn about GoTab’s POS solutions for Coffee Shops.
Kitchen Display Systems (KDS) can enhance order management in coffee shops by digitizing and streamlining the communication between front-of-house staff and baristas. When an order is entered into the POS, it appears on the KDS, showing detailed drink orders, modifiers, and any special requests. This reduces the reliance on paper tickets, minimizes errors, and ensures that orders are prepared accurately and efficiently. The KDS also helps manage the workflow, particularly during busy times, ensuring that orders are completed in a timely manner.
Here are some key features and benefits of Kitchen Display Systems for coffee shops:
Learn about GoTab’s flexible Kitchen Display System.
Yes, most POS systems provide advanced loyalty and membership functionality tailored for coffee shops. These systems allow coffee shops to create and manage loyalty programs that reward frequent customers, offer special promotions, and build strong customer relationships. With features like customizable loyalty points, special discounts, and membership tiers, coffee shops can attract and retain customers, encourage repeat visits, and increase sales.
Additionally, some POS systems support email marketing and SMS campaigns to keep customers engaged and informed about new offerings and events.
Here are some key features and benefits to look for when considering loyalty and membership features for coffee shops:
Learn about GoTab’s membership & subscriptions features for coffee shops.
Self-ordering kiosks offer numerous benefits for coffee shops, enhancing both operational efficiency and customer experience. By allowing customers to place their own orders directly at the kiosk, coffee shops can reduce wait times and streamline the ordering process, especially during busy periods.
Here are some key features and benefits to look for when implementing self-ordering kiosks for coffee shops:
Learn about the GoTab Self-Ordering Kiosks.
The GoTab Self-Ordering Kiosk offers numerous benefits, including heightened convenience for guests as well as streamlined order fulfillment for the kitchen. Best of all, the GoTab Self-Ordering Kiosk system can run on any Internet-connected display, avoiding the traditional pitfalls of kiosk ordering systems that require a significant cash outlay for hardware.
No. Because GoTab’s Self-Ordering Kiosk can run on any Internet-connected device running on iOS, Android or Windows platforms. That means the system will run on existing hardware you may have used with former POS providers, as long as the former POS provider allows it.
Yes, GoTab’s Self-Ordering Kiosk system supports digital wallet payments like Apple Pay, Google Wallet, and other contactless payment methods, providing convenience for your customers and speeding up the payment process.
No. The GoTab Manager App is free to download from the App Store or Google Play.
Managers can access the most important daily tasks such as viewing tabs, issuing refunds, closing tabs, and adjusting menus and products on-the-fly.
Yes. If two-way text messaging is enabled at the location, managers can send and receive text messages to staff through the Kitchen Display System or Manager Dashboard, or the guests for Mobile Order & Pay transactions.
GoTab’s iPad POS works with a wide range of iPad models, allowing you to leverage existing equipment or select from various options to suit your needs. Our cloud-based system means you’re not locked into one specific device.
Absolutely. Whether you operate a sit-down restaurant, a fast-casual eatery, or a combination of both, GoTab’s iPad POS supports flexible service configurations, including tableside ordering, mobile payments, and self-service kiosks.
Yes, GoTab’s iPad POS integrates seamlessly with our Kitchen Display System (KDS), online ordering, and more. This integration ensures smooth communication between your staff and supports a consistent guest experience.
GoTab uses open tabs so guests can order freely during their visit and close out when they're ready. We initiate one authorization when the tab opens and only charge the guest's card once when it closes.
Many Food Hall merchants can significantly improve their kitchen fulfillment by utilizing a KDS. Instead of handling manual tickets in the kitchen, the Food Hall KDS allows the kitchen to efficiently manage order fulfillment, providing complete transparency and visibility into the timing and accuracy of the orders. With GoTab for Multi-Operator Locations, Food Hall owners and operators can deploy multiple KDSs to as many merchants as they need. Each merchant receives their own KDS that they can customize for their specific offerings.
The typical food hall might implement a QR code at every merchant’s location. Consumers then scan, order and pay separately at each location. With GoTab for Food Halls, consumers get a unified QR ordering experience for all merchants. By scanning a single QR, consumers can access each merchant’s unique menu, order, reorder and pay through a single experience.
Yes. GoTab provides everything you need to accept digital payments at your food hall. Guests who want to place an order from their mobile device can use GoTab’s QR ordering and payment platform. Without having to download an app, guests simply scan a QR code or tap an NFC chip to access the menu of all participating vendors, order and pay. For guests who want to order the traditional way, GoTab offers a mobile POS where servers can place orders, take digital payments and transact in cash.
Yes. GoTab provides everything you need to accept cash payments at your food hall. Guests who want to place an order from their mobile device can use GoTab’s QR ordering and payment platform. With no app download required, guests simply scan a QR code or tap an NFC chip to access the menu of all participating vendors, order and pay. For guests who want to order the traditional way using cash, GoTab offers a mobile POS where servers can place orders and take cash payments and credit or debit card payments.
Yes. GoTab offers a handheld POS that integrates with our restaurant commerce platform. Merchants at your food hall can use our handheld POS to place orders and take payment. And because our handheld POS integrates seamlessly With GoTab’s seamlessy integrated handheld POS, merchants of Multi-Vendor locations get the flexibility to operate independently. Meanwhile, the parent vendor has the value of speed and efficiency needed to manage revenue sharing, roll-up reporting, house fees and payout holdbacks.
With GoTab for Food Halls, all vendor menus are available from a single QR code. Each vendor can create their own menus and products to align with their brand. Orders are routed to their respective vendors’ Kitchen Display System (KDS) and/or printer. Vendors can add and customize notices to their individual menus, easing communication with their guests.
Food Hall mobile payments in GoTab work the same as general GoTab mobile payments orders. Guests simply open a tab using their credit or debit card. Guests can easily add to their tab throughout their visit at your food hall. Then, when they’re ready to leave, guests can simply close out their tab and walk out; no need to wait in line or flag down a server. And if they forget to close out their tab, tabs are automatically closed by GoTab at 3am local time.
POS systems designed for food halls should handle multiple vendors by providing a unified interface that allows customers to order from various vendors seamlessly. Each vendor's orders should be routed to their respective kitchens, and sales data should be tracked separately, ensuring efficient management and accurate reporting for each vendor.
Here are some key features and benefits that should be available when managing multiple vendors at a food hall or entertainment center:
Learn about GoTab’s full suite of POS features for Food Halls.
Modern POS systems are equipped to handle split payments and group orders by allowing customers to divide the bill among multiple payment methods or payers. This flexibility enhances the customer experience by making it easy for groups to manage their payments individually or collectively.
Here are some key features and benefits of handling split payments and group orders:
GoTab offers robust features to allow guests to split tabs with other members of their party.
A POS system can improve customer wait times by streamlining the ordering process through features like mobile ordering, real-time order tracking, and efficient kitchen display systems (KDS). These features help reduce bottlenecks, ensure orders are prepared quickly, and keep customers informed about the status of their orders.
Here are some key features and benefits of improving customer wait times at a food hall:
Learn how GoTab can help food halls improve their guest experience.
Yes, food hall POS systems should allow for easy customization of menus and pricing for different vendors. Each vendor should be able to manage their own menu items, prices, and specials, ensuring that the system meets the unique needs of each business within the food hall.
Here are some important features of menu and pricing customization for food halls:
Learn about the unique features GoTab has designed specifically for food hall F&B operators.
All POS systems manage tips and gratuities by allowing customers to add tips during the payment process. Operators can then use the tip information to allocate these tips appropriately, whether it's pooling them among staff or assigning them to specific employees based on the orders they handled. Many operators handle this step manually but there are also point solutions that handle tip pooling and allocation to ensure fair distribution and accurate record-keeping. When it comes to food halls, tip allocation becomes more complex.
Here are some key features and benefits of handling tips and gratuities at food halls:
GoTab’s Food Hall POS, KDS and Management platform is unmatched in the industry with key features developed to solve the unique challenges of food hall owners and the merchants they serve.
POS systems offer a range of customization options to fit specific business needs. This includes tailoring the user interface, configuring workflows, setting up custom reports, integrating with other business tools, and adapting to various payment methods. These options ensure the system can be fine-tuned to match the unique requirements of each food hall operation.
Here are some key customization features that are important for food hall owners and merchants:
GoTab supports the full range of food hall operator needs. What’s more, the GoTab Food Hall POS platform is always evolving with new solutions and integrations.
POS systems are highly scalable, designed to grow with your business. They can accommodate an increasing number of vendors, orders, and transactions without compromising performance. As your food hall expands, the system can easily integrate new features, support additional users, and maintain efficient operations, ensuring seamless scalability.
Here are some key features and benefits of scalability with GoTab:
Learn about GoTab’s POS features for Food Hall operators and vendors.
Hotels gain numerous benefits when using a Kitchen Display System. With a system like GoTab, guests can place orders from virtually any location that they can place a QR. Whether it’s in a guest room, at the bar, at the poolside, or in a conference room. That makes it all the more important that the kitchen knows where an order is going when it is placed. With the GoTab Kitchen Display System, the order’s destination is automatically associated with its ticket in the system. This will allow the hotel kitchen to expedite orders with the highest level of efficiency and quality.
Yes. GoTab offers a handheld POS that integrates with our restaurant commerce platform. Hotels can use our handheld POS to place orders and take payment. And because our handheld POS integrates seamlessly with GoTab’s solutions for hotels, your guests get the flexibility to pay directly through their tab or have the charges applied to their room.
Hotel mobile payments in GoTab work the same as general GoTab mobile payments orders. Guests simply open a tab using their credit or debit card. Guests can easily add to their tab throughout their visit at your hotel. When they’re ready to leave, guests can simply close out their tab and walk out; no need to wait in line or flag down a server. Guests can also choose to have their orders charged back to their room via integration with common Property Management Systems (PMS).
Yes. Guests can open a digital tab at your hotel. When they scan a GoTab QR or tap an NFC, they can associate their debit or credit card with their tab to place orders at your bar, at your restaurant, for in-room dining, or anywhere you would like to provide food and beverage service. Guests can close their tab directly through GoTab, or charge their orders back to their room via integration with your PMS.
GoTab currently integrates with StaynTouch and has a wide range of integrations under way. For an up-to-date list of approved integrations, visit GoTab Integrations or contact your GoTab account manager.
Hoteliers can use QR ordering to enable guest ordering and payment at virtually any location they would like. Whether poolside, at a rooftop bar, at the lounge or in-room dining, GoTab allows you to quickly create new revenue streams without having to add any new hardware or wiring. Using GoTab segments, hotels can also offer their guests personalized offers and discounts. For example, airline employees with special entitlements can access their benefits via a dedicated QR code. These are just a few examples of how QR ordering for hotels works. Contact us to learn more about how GoTab can help your hotel increase revenue while providing a satisfying guest experience.
Many POS systems offer integration with hotel Property Management Systems (PMS). These integrations ensure that data, such as guest information, room charges, and billing details, are synchronized between the PMS and other hotel systems, reducing manual entry errors and streamlining operations.
Here are some key features and benefits of PMS integration:
GoTab integrates with a host of best-in-class property management systems including Mews, Infor and Stayntouch. Learn more about GoTab’s POS-PMS integrations.
Hotels benefit from QR code ordering systems by offering guests a convenient and contactless way to place orders for food, drinks, or amenities. QR codes can be placed in various locations, such as guest rooms, restaurants, or poolside areas, allowing guests to access menus, place orders, and make payments directly from their smartphones.
Here are some key features and benefits of QR code ordering for hotels:
Learn about GoTab’s POS solutions for Hotels.
A handheld POS system enables resort staff to provide faster and more personalized service to guests by taking orders, processing payments, and accessing guest information from anywhere on the property. This results in shorter wait times, improved accuracy, and enhanced guest satisfaction.
Here are some key features and benefits you should look for in a handheld POS at your hotel or resort:
The best handheld POS systems also integrate with the hotel or resort property management system (PMS). Learn more about handheld POS systems for hotels and resorts.
RFID technology offers several advantages for resorts, including secure access control, streamlined guest identification processes, and efficient tracking of amenity usage. Guests can use RFID wristbands or cards to pay for items, facilities, and other resort amenities, simplifying their experience and enhancing security measures.
Here are some key features and benefits of using RFID technology at hotels and resorts:
Learn about GoTab’s Pass RFID for hotels and resorts.
Yes, mobile ordering solutions are available for guests to conveniently order room service or request amenities during their stay. Guests can request amenities, book experiences, and order food and beverage using their smartphones.
Here are some key features and benefits of mobile ordering solutions at resorts:
GoTab’s mobile ordering & payment platform is a flexible alternative for hotels and resorts looking to put this powerful solution in the hands of their guests.
Mobile ordering for room service allows guests to browse menus, place orders, and schedule deliveries directly from their smartphones or tablets. When mobile ordering is integrated with a hotel’s property management system (PMS), orders placed via mobile can be billed back to the guest’s folio. This streamlined process reduces wait times, minimizes errors, and increases guest satisfaction because all charges are consolidated on a single bill. For resorts, mobile ordering systems can also improve operational efficiency by optimizing kitchen workflows and reducing manual tasks.
Here are some key features mobile ordering for room service:
GoTab’s mobile ordering & payment platform is easy to use for room service orders at hotels and resorts and integrates with popular PMS systems.
Yes, brewery mobile tabs work the same in GoTab as our mobile tabs for other venue types. Guest can open a digital tab at your brewery by simply scanning a GoTab QR or tapping a GoTab NFC. They can associate their debit or credit card with their tab to place orders in your tap-room, on your patio, at an on-property food truck or anywhere else you would like to provide food and beverage service. Guests then close their tab directly through GoTab and can simply walk out without having to stand in line or flag down a server. They never need to download an app and all of their orders and payments are tracked for future retrieval within GoTab. Guests who prefer to start their order with a server can use EasyTab. This unique feature allows your server to dip or swipe a credit or debit card
A brewery digital tab is an open check that guests can use to place orders for food and beer at a brewery. With systems like GoTab, guests can also place reorders against the existing check. This has the benefit of making it easy for guests to get what they want when they want it. From a brewery perspective, reorders against an existing digital tab or check has the added benefit of reduced transaction fees because the guest is able to keep the tab open until all orders are placed.
Yes. However, GoTab does not require an app download on the guests’ phone. Because GoTab is a cloud-based platform, guests can access all the benefits of using GoTab through their web browser.
While it is used in all manner of hospitality establishments today, GoTab was originally created to help breweries run more efficiently. As a result, GoTab has a wealth of features designed specifically to benefit brewery operators. We’ve offered contactless/QR ordering and payment since 2018, long before brewery ordering software providers made the feature available in their systems. In fact, we were built from the ground up to support contactless ordering, which means the feature is built seamlessly into our system. That means that a tab/check a guest opens on their mobile device is accessible via the GoTab all-in-one POS. Guests and servers can share the same tab. Guests who prefer can order, reorder and pay without having to stand in a line, or wait for a server. Guests who prefer to order through a server can come up to a bar or flag down a server. Even better, guests and servers can blend the two experiences depending on their preferences. Other features like order zones (allowing operators to extend ordering to remote outside areas), batch ordering (which allows the kitchen to fulfill orders from the same spot at the same time together), multi-vendor (allowing integrated ordering of 3rd parties while on-venue) make GoTab a perfect solution for breweries looking to increase revenue and reduce costs while giving their guests an improved guest experience.
No. The GoTab system allows all forms of payments, contactless/QR, dip/swipe through our handheld payment terminals, or cash.
The GoTab brewery KDS is built to work seamlessly with our full suite of restaurant commerce platform solutions. Our Kitchen Display System will help you run a lean, profitable operation because it makes it easy for you to optimize both front-of-house and back-of-house operations. Key features in the GoTab brewery KDS includes:
One of the most powerful use cases for contactless ordering and payment in a brewery is line busting. While many breweries traditionally require guests to stand in line to order, today’s consumers are far more comfortable ordering on their phones and are also less likely to want to stand in a line. What’s more, by reducing the number of guests who have to stand in line to order, breweries ease the ordering process, leading to higher average checks and more satisfied customers.
Unlike common POS systems for breweries, GoTab offers breweries the tools to easily adapt their service model to whatever they encounter on a shift. For parties and special events, or large, distributed indoor and outdoor spaces, GoTab allows guests to order and pay from their phones without having to download an app. But that’s just the beginning. The GoTab all-in-one POS lets breweries offer traditional service at the bar or through a server, as well as mobile ordering and payment. What makes us unique is that the tab travels with the guest and is accessible by the guest and server simultaneously.
Mobile ordering offers numerous benefits for breweries. It provides customers with convenience and flexibility, allowing them to browse beer selections, place orders, and schedule pickups or deliveries directly from their smartphones. This streamlines the ordering process, reduces wait times, and enhances customer satisfaction.
Here are some key features and benefits of mobile ordering at breweries:
With GoTab’s Mobile Ordering and Payment, breweries and taprooms can often get that critical first beer order to the table in less than two minutes, a huge impact to customer satisfaction and check sizes.
Key considerations for breweries when selecting a POS system include robust inventory tracking capabilities to manage ingredients and stock levels efficiently, seamless mobile ordering to enhance customer convenience and reduce wait times, support for tab sharing between guests to simplify the payment process and encourage group visits, and loyalty and membership functionality to attract and retain customers.
Here are some key features breweries and taprooms should look for in a new POS system:
Learn about GoTab’s most popular POS features for breweries.
Most breweries and taprooms have limited resources and marketing staff. That’s why they need loyalty and membership functionality that is fully integrated into their POS systems. Features like special clubs, two-way communication, email marketing, and SMS should be easy to access and use all in one system. With these features, breweries and taprooms can build repeat visits, attract new customers, and foster loyalty among their clientele, with very minimal overhead costs.
Here are some key features and benefits one should look for in loyalty and memberships for breweries and taprooms:
Learn about GoTab’s membership & subscriptions features for breweries and taprooms.
Self-pour tap walls have become a popular alternative for restaurants, breweries, hotels and resorts. These systems offer guests a wide variety of options for alcohol- and non-alcohol drinks and they typically allow the guest to pay by the ounce. This makes it easy for guests to sample various options so that they are more likely to find something they enjoy. Many POS systems integrate with self-pour tap walls. The key is to make the integration as seamless as possible for guests.
Here are some key features to look for when considering POS systems that integrate with self-pour tap walls:
GoTab integrates with a wide range of hospitality self-service options including self-pour tap walls.
Yes, most POS systems will integrate with popular brewery-specific software to streamline operations and improve efficiency. The options are virtually limitless as there are so many systems that breweries use to run their businesses. From payroll and labor management, to inventory and purchasing, there are a wide range of tools that breweries use in front-of-house and back-of-house to run efficiently. The best integrations allow breweries to sync data between their POS system and these other brewery-specific solutions.
Here are some key features and benefits to look for when integrating a POS with brewery software solutions:
Learn about GoTab’s POS solutions for breweries.
There are countless POS options for breweries. The most popular are systems like Arryved, Toast, Square and GoTab. There are no one-size-fits-all brewery POS solutions and some systems are better for different needs. For example, many breweries have large outdoor areas where food running can become a challenge. In addition, many breweries host live activations and need to manage large crowds who are enjoying their space, either for catered or ticketed events. As an alternative, many tap rooms only serve beer and don’t have their own kitchen, so need to be able to bring in food trucks or partner with local restaurants. It’s important to find a brewery POS solution that is tailored to your venue’s specific format and needs.
Here are some key features and benefits to look for in brewery POS solutions:
Learn about GoTab’s POS solutions for breweries.
Yes. GoTab offers a restaurant POS that can be used in restaurants of any size. Uniquely designed for large, complex restaurant venues, our POS is the first system that places the guest at the center of the experience, not the tech. That means guests get to order, reorder and pay all through their phone without having to download an app. But our system goes a step further to provide all of the most important features of a POS, but the added benefit of interacting seamlessly with mobile orders.
Restaurants gain numerous benefits when using the GoTab Kitchen Display System. With dedicated spots and ordering zones, the GoTab KDS lets the kitchen know the location of every order submitted. That means the kitchen can handle the order in the most efficient way possible, and expedite orders to the front-of-house using the KDS interface. Unlike traditional KDS systems, the GoTab KDS allows the kitchen to communicate directly with the guest via two-way text communication. This dramatically streamlines communication so order questions get resolved quickly and guests have up-to-date information on their orders (when needed). In-app support allows the kitchen to talk directly with a GoTab customer service representative, getting fast answers and resolution to any issues that arise.
No. GoTab does not differentiate restaurant mobile payments from mobile payment at other business types. See our simple and transparent pricing.
GoTab can work with a variety of payment providers. Please contact us to discuss your specific needs.
The GoTab handheld POS works the same as a stationery POS system. Servers using the GoTab handheld POS can 86 items, rush and delay orders, adjust stock levels, process credit card and debit payments and more. And because the handheld POS is sized to be carried easily to any location on venue, your staff get the ultimate flexibility to address guests’ needs in the moment, without having to jot down orders, take notes or adjust orders at a POS station.
We always encourage operators to provide guests multiple options to order. Different guests adopt technology at different timeframes, and some will never accept it. The key is to be able to support every way your guest would like to order and pay. For guests who are open but who simply don’t want the fuss of adding their credit card to an order, you can always offer Easy Tab. Easy Tab, guests can order through a server or bartender who dips/taps their credit or debit card then sends a text message with a link to the open tab. Guests can then reorder from their table by simply scanning a QR.
The best bar and restaurant POS systems offer mobile ordering and payment as well as traditional ordering through a server. Look for a system that allows guests to open a tab, share the tab with friends, and easily split payments with members of their party – the system should do the math. Ensure that the digital menus provided allow for high quality photography, the ability to tag items for dietary preferences and restrictions and integrated coupons, notices and discounts that allow you to build loyalty with your regulars while offering your new visitors a reason to return.
The digital tab is the most powerful feature a restaurant point of sale system can offer. Digital tabs allow restaurant operators to give their guests complete control over their ordering and payment experience. And because the digital tab travels with the guest, guests get to order what they want, when and where they want it. Two-way text communication is also an important feature as it allows the quickest way to clarify ordering questions and ensure the guest knows what to expect in terms of fulfillment time.
The best bar and restaurant POS systems offer mobile ordering and payment as well as traditional ordering through a server. Look for a system that allows guests to open a tab, share the tab with friends, and easily split payments with members of their party – the system should do the math. Systems should also offer flexible hardware options (like cost-efficient handheld POS devices) and integrate with reservations, accounting and other restaurant software systems.
Here are some key features and benefits you should expect from bar and restaurant POS systems:
GoTab offers unique bar and restaurant POS system features including insufficient funds protection, guest coursing and server coursing and Easy Tab.
The digital tab is the most powerful feature a restaurant point of sale system can offer. Digital tabs allow restaurant operators to give their guests complete control over their ordering and payment experience. Guests can order what they want, when and where they want it. Two-way text communication is also an important feature as it allows the quickest way to clarify ordering questions and ensure the guest knows what to expect in terms of fulfillment time.
Here are some key features and benefits of the best restaurant POS systems:
Learn more about GoTab’s restaurant POS solutions.
Most modern POS systems for restaurants provide comprehensive online ordering functionality, allowing customers to browse menus, place orders, and make payments directly from their device. With integrated online ordering, restaurants can offer convenient options for takeout and delivery orders, enhance customer satisfaction, and expand their revenue streams.
Here are some key features and benefits of online ordering with a POS system:
Learn about GoTab’s integrated online ordering platform, available at no additional cost as part of the full restaurant commerce platform.
Yes, many POS systems offer seamless integration with third-party delivery services, enabling restaurants to streamline order management and fulfillment processes for delivery orders.
Here are some key features and benefits to look for when considering integrating a third-party delivery service with your POS:
Learn about GoTab’s integration with 3rd party delivery services like Shipday.
Handheld POS systems offer several advantages for restaurants, particularly in improving efficiency and enhancing guest satisfaction. Firstly, handheld POS devices enable servers to take orders and process payments tableside, reducing wait times and improving order accuracy. This streamlines the ordering process, speeds table turnover, and enhances the overall dining experience for guests.
Here are some key features and benefits of handheld POS systems:
Learn about the GoTab Handheld POS.
GoTab’s Tablet POS is compatible with a variety of devices, including Android, iOS, and Windows tablets. You are not limited to specific hardware, allowing you to use existing devices or choose from a wide range of options. Our cloud-based platform ensures flexibility without the need for proprietary hardware.
Yes, GoTab’s Tablet POS is designed to adapt to various service models. Whether you operate a full-service restaurant, a fast-casual counter, or a combination of both, the system seamlessly transitions between different service types, including tableside ordering, mobile payments, and self-service kiosks.
Absolutely. GoTab’s Tablet POS integrates smoothly with our Kitchen Display System (KDS), allowing for real-time communication between the front and back of the house. This ensures that orders are processed quickly and accurately, improving overall service efficiency
GoTab charges a small convenience fee of 25 cents per transaction so that we can continue to provide our customers with excellent service – there is no additional cost to use GoTab!
In compliance with national, state, and local liquor laws, our servers will not serve alcohol to underage guests. If ordering alcoholic beverages, please be prepared to show your server a valid ID. Underage guests are still welcome to place orders for food or non-alcoholic beverages through GoTab!
Security and user trust are our top priorities. Your card information is encrypted, stored, and protected via our third-party payment processor Stripe (https://stripe.com). If you have any questions about security or account protection, please contact info@gotab.com.
Contact the restaurant where you placed your order and inform them of the error. They will review the issue and issue a refund if applicable.
No, this is not an option as of now.
If you see a charge from GoTab on your credit card statement, it likely means that you made a purchase or placed an order at a restaurant, bar, or other establishment that uses the GoTab platform for payments. GoTab is a modern, contactless ordering and payment solution that many businesses use to streamline their service. If you have any concerns or do not recognize the charge, please contact the establishment where the transaction occurred or reach out to GoTab’s customer support for further assistance.
No. GoTab cannot and does not double charge guests. What you're seeing is likely a preauthorization and the final charge. The initial "pending" charge is a temporary hold placed by your bank when you open a tab. Only the final charge will be processed.
A preauthorization is a temporary hold your bank places when you start a tab. It verifies your card is valid and has enough funds. It's not a withdrawal and will disappear once the final charge clears.
Some banks (especially with debit cards) show both the preauthorization and final charge for a short time. This can look like two charges, but only one will actually be taken out of your account.
This depends on your bank. Most preauthorizations are removed within 1–3 business days, but some debit cards may take longer.
If you're worried about what you're seeing on your statement, our team is happy to help confirm your final charge. You can also contact your bank to ask about how they display preauthorized transactions.
