How a Tablet POS Can Reduce Order Errors & Speed Up Service
More restaurants, breweries, and food halls are ditching clunky legacy systems and making the switch to tablet-based POS (point-of-sale) systems. A Tablet POS isn’t just a modern convenience—it’s a game-changer for reducing order errors, streamlining service, and keeping both staff and guests happy.
How a Tablet POS Can Reduce Order Errors & Speed Up Service
In the fast-moving world of hospitality, speed and accuracy aren’t just nice to have—they’re the difference between a five-star guest experience and a flood of negative reviews. Nothing frustrates a diner more than getting the wrong order, and nothing slows down service more than having to fix mistakes.
That’s why more restaurants, breweries, and food halls are ditching clunky legacy systems and making the switch to tablet-based POS (point-of-sale) systems. A Tablet POS isn’t just a modern convenience—it’s a game-changer for reducing order errors, streamlining service, and keeping both staff and guests happy.
Eliminating Order Errors at the Source
Miscommunication is one of the biggest culprits behind order mistakes. A busy server jots down a guest’s order on paper, rushes to the POS terminal, and manually enters it—only to realize later they forgot to hit "no onions" or added the wrong side. That mistake means wasted food, wasted time, and an annoyed guest.
A Tablet POS removes that risk by allowing staff to input orders in real-time, right at the table or counter. No scribbled notes, no second-guessing, no misinterpretations—just a direct, digital path from the guest to the kitchen.
And when paired with a Guest-Facing Tablet or QR Code Ordering, customers can enter their own orders, ensuring absolute accuracy while freeing up staff to focus on service.
Speeding Up Service Without Sacrificing Quality
Nothing slows down a restaurant more than bottlenecks at the POS terminal. When multiple servers are waiting in line to punch in orders, service grinds to a halt. A Tablet POS breaks that bottleneck, letting staff take and send orders instantly, no matter where they are in the venue.
With a cloud-based POS like GoTab, the benefits go even further:
Orders go directly to the kitchen or bar—no running back and forth, no lost tickets.
Payments happen tableside or on the spot, eliminating extra steps in the checkout process.
Servers can cover more tables at once, keeping service flowing smoothly during peak hours.
The result? Faster table turns, shorter wait times, and happier guests who get exactly what they ordered.
Keeping Kitchen & FOH Teams in Sync
A well-run kitchen is all about timing, and nothing throws off the rhythm more than incorrect or late tickets. When orders are handwritten or manually transferred, miscommunication can lead to delays, food waste, and unnecessary stress for the kitchen staff.
With a Tablet POS connected to a Kitchen Display System (KDS), every order is sent directly to the correct prep station, with modifications clearly displayed. No more shouting across the kitchen, no more faded paper tickets, and no more missed customizations.
And because a cloud-based system updates in real-time, changes to orders—like “add avocado” or “make it to-go”—are instantly reflected, keeping the kitchen agile and responsive.
Why a Tablet POS Is the Smart Upgrade for Your Venue
A Tablet POS isn’t just a tech upgrade—it’s a competitive advantage. By reducing order errors, speeding up service, and improving kitchen communication, it creates a seamless dining experience that keeps guests coming back.
GoTab’s Tablet POS takes it a step further by integrating mobile ordering, self-service kiosks, and contactless payments, making it easier than ever for restaurants, breweries, and food halls to serve smarter, not harder.
Ready to streamline your operations and boost guest satisfaction? Explore how GoTab’s Tablet POS can transform your service today.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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