Best Practices

How GoTab’s Bar POS Enhances Experiences and Operations

Patrons are not just seeking great drinks; they crave an atmosphere, outstanding service, and a sense of belonging. In this dynamic and highly competitive industry, the strategic implementation of technology can be a game-changer. Modern Bar POS Systems like GoTab have transformed far beyond simple transactions

Tab Control- Elevating Convenience and Customer Satisfaction

One of the standout features of GoTab is the innovative Tab Control functionality. Picture a bustling Friday night at your bar, the place alive with energy. Now, imagine the convenience of initiating tabs by bartenders and seamlessly sending them via text to the customers. With this feature, patrons can add to their mobile tabs, share tabs with friends, and settle payments and tips—all without the hassle of trying to grab the attention of a busy bartender or navigating through crowded bars to close a tab. These seamless mobile payment features not only enhance the customer experience but also boost your sales while eliminating errors and wait times.

Easy Tab- Simplifying Group Orders with Ease

When patrons come to your bar with a group of friends, ordering drinks can sometimes become a complex affair. This is where Easy Tab comes to the rescue. It empowers guests to split tabs on their own terms, making the process incredibly straightforward. With Easy Tab, customers can divide tabs item by item, per person, or by dollar amount. Say goodbye to the inconvenience of paying for others' drinks, the worry of getting paid back, or the need to constantly flag down servers to split multiple checks. Customers now have complete control over their orders, ensuring a smoother flow at the bar and keeping the good times flowing.

 Bar Accounting and Analytics 

Transparent revenue reporting is essential for any bar's success. GoTab POS offers valuable insights that matter most to your operations. With access to first-party data that you own, you can make well-informed business decisions. Gain access to critical data points, including sales summaries, refunds, discounts, and item sales by zone and product type. These insights allow you to fine-tune your operations, identify top-performing products, and optimize your offerings for maximum profitability.

Walkout Authorization- Safeguarding Your Bottom Line

Walkouts and insufficient funds can be a headache for  bar operators, causing inconvenience to staff and resulting in lost revenue. GoTab understands these challenges and has developed a solution that benefits both you and your guests: the Insufficient Funds Protection Product.

Guests will find this feature a breeze to use, and it requires no extra effort on your part. A simple, one-step setting in the GoTab Manager Dashboard activates this powerful tool.

Here's how it works: When a guest opens a tab with a credit card, GoTab locks the funds for the balance due each time a new order is placed. This means that if a guest orders a $125 entree and a round of drinks, we authorize the $125 payment and lock those funds on the card for that specific purchase. Even if the same guest orders another round on the same tab, we authorize and lock the new order amount.

GoTab captures payment (and tip if added) for each order during the lifetime of the tab. This ensures that funds are collected for the balance due on an open tab before the order is sent. With GoTab Insufficient Funds Protection, you can significantly reduce the number of open tabs rejected at the end of the night, whether due to insufficient funds, fraud, or other card issues.

Incorporating these cutting-edge features into your bar's operations not only enhances customer experiences but also streamlines your day-to-day processes, making your establishment more efficient and profitable. GoTab is committed to revolutionizing your bar's operations, ensuring that you stand out in the competitive world of nightlife. Explore the endless possibilities with GoTab's Bar POS System and discover how we can transform your bar into a customer-focused, revenue-generating powerhouse.

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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