Minnesota Family Entertainment Center Redefines Their Guest Experience
Since its establishment in 2017, Can Can Wonderland has received various prestigious awards and stands out as Minnesota’s first arts-focused public benefit corporation aimed at serving as a vital economic driver for the arts community. With GoTab and PourMyBeer, visitors can conveniently order and pay for everything - food and beverages and drinks from the self-pour wall - with a single RFID card and single transaction.
Can Can Wonderland is a truly unique entertainment venue featuring an 18-hole indoor mini-golf course, a retro arcade, live performance stages, a full bar, and a diverse food menu. Located between Minneapolis and Saint Paul, it offers a distinctive experience aimed at creating joy and lasting memories. With numerous accolades of distinction since its 2017 launch, Can Can Wonderland is Minnesota’s first arts-based public benefit corporation with a special purpose of surviving as an economic engine for the arts.
Since its establishment in 2017, Can Can Wonderland has received various prestigious awards and stands out as Minnesota’s first arts-focused public benefit corporation aimed at serving as a vital economic driver for the arts community.
The Situation
Spanning more than 40,000 square feet and growing, Can Can Wonderland can host up to 1,000 guests at once. They provide full food and drink services and organize a range of events, including small birthday parties for 15 people, corporate meetings for 75, and even full buyouts for up to 1,000 attendees. To simplify transactions, Can Can Wonderland employs RFID cards for efficient processing and turned to GoTab to improve their guest experience using GoTab’s Self-Ordering Kiosk and integrated, single-tab RFID ordering.
The Solution
Visitors can conveniently order and pay for everything - food and beverages and drinks from the PourMyBeer self-pour wall - with a single RFID card and single transaction. This method not only streamlines the process but also lowers fees for transaction processing. Guests place orders through the Self-Ordering Kiosk and servers utilize handheld POS devices to process transactions during busy events.
Can Can Wonderland is a special place. From senior adults to young kids, everyone can enjoy fun together in the same space. Add some cool cocktails and great food, and we provide a fun and unique atmosphere for everyone.
-Sarah McDonough, General Manager
At the end of a busy service GoTab makes closing tabs a breeze. Previously, staff had to manually close each open tab, taking up to four clicks per tab. Now, with GoTab, Can Can Wonderland can close all outstanding tabs—sometimes numbering up to 600—simultaneously.
What’s next? Can Can Wonderland is looking forward to incorporating additional features such as Easy Tab, QR Code ordering and RFID Gift Cards, among others.
Seamless PourMyBeer Integration - No need to train staff on separate POS & PourMyBeer terminals. Staff will check your guests in and out on one easy-to-use system—GoTab POS.
Pass - RFID Ordering on a Single Tab - Leveraging GoTab Pass’s single unified RFID card tab ordering, guests can place all orders on a single tab, offering added convenience and reducing transaction fees.
Fast Close-Outs - Employees have less work at the end of service utilizing GoTab’s automated tab close-outs, eliminating the need to manually close each individual tab.
Tap Room Playbook Episode 2:
When you really think about it, with everything managers need to do in a tap room, the hospitality aspect is often overlooked.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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