Blending Luxury and Innovation at Hotel Alma San Juan
Hotel Alma San Juan, a luxury hotel in the heart of Old San Juan, Puerto Rico, seamlessly blends elegance with modern innovation. Located within the Pisos de Don Juan—the first Hispano-Mediterranean-style building in Old San Juan—the hotel offers a unique experience where Puerto Rico’s vibrant heritage meets contemporary luxury.
Blending Luxury and Innovation at Hotel Alma San Juan
Overview - A Boutique Hotel Rooted in History & Luxury
Hotel Alma San Juan, a luxury hotel in the heart of Old San Juan, Puerto Rico, seamlessly blends elegance with modern innovation. Located within the Pisos de Don Juan—the first Hispano-Mediterranean-style building in Old San Juan—the hotel offers a unique experience where Puerto Rico’s vibrant heritage meets contemporary luxury.
The hotel features a luxury rooftop, two distinctive dining concepts, three bars curated by a James Beard Award finalist chef, a full fitness facility, and Café Alma—a sustainable coffee shop offering wholesome bites. To support efficient operations and maintain its high standards of personalized service, Hotel Alma needed a technology partner that could elevate the guest experience as the hotel continued to grow.
Situation - Elevating Service Without Sacrificing Charm
As a newly opened luxury boutique hotel, Hotel Alma San Juan aimed to deliver exceptional guest service across multiple outlets, including the vibrant rooftop bar, immersive dining experiences, and across rooms.
The hotel sought a system to support a seamless guest ordering experience while maintaining a refined and welcoming atmosphere. They needed a POS solution that could enhance mobile ordering, streamline service across varied spaces, and integrate with the StayNTouch PMS for efficient operational flow.
Solution - A Seamless, Modern POS Experience
Hotel Alma San Juan implemented GoTab’s Hotel POS to enhance guest interactions and streamline operations. Initially brought in for just the restaurant outlets, the hotel has since expanded with GoTab across their entire property.
To further elevate the guest experience, Hotel Alma recently rolled out room service QR code ordering, allowing guests to conveniently order from their rooms using mobile ordering with bill-to-room functionality. This feature leverages the StayNTouch PMS integration, ensuring that room service orders placed from GoTab QR codes are seamlessly processed and accurately recorded. Additionally, guests can start a tab at the bar and continue it in their rooms, providing uninterrupted service throughout the property.
“GoTab’s POS perfectly complements our vision of combining luxury with innovation. It enhances our service while preserving the personalized touch that makes Hotel Alma San Juan special.” — José Lugo, Director of Food and Beverage
Enhanced Guest Experience: Room service QR codes and the ability to start a tab at the bar and continue it in the room offer convenience and flexibility.
Efficient Staff Operations: Handheld POS devices support quick, attentive service across the property.
Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.
The Situation
Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.
The Solution
Reducing Staff Touch Points Without Sacrificing Guest Experience
Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.
“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.
“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group
Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.
The Benefits
Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.
Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
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