Best Practices

Elevating Resort Experiences-Unveiling the Magic with GoTab's Resort POS

Elevating Resort Experiences- Unveiling the  Magic with GoTab's Resort POS

Experience the orchestration of luxury and innovation as we unravel the transformative power of GoTab's Resort POS. This blog is your gateway to a realm where each guest interaction is a harmonious blend of cutting-edge technology and tailored indulgence.

Putting Your Guests in Control

At the heart of this transformative experience lies EasyTab, a beacon within our mobile ordering system. Designed for both hybrid and mobile service models, EasyTab empowers guests to dictate their dining journey. No more constraints - guests continue ordering on server-initiated tabs, share tabs within their party, and split bills at their discretion. Whether it's dividing the bill item by item, per person, or by a set dollar amount, GoTab places control firmly in the hands of the guests. Servers, too, benefit from this freedom, initiating tabs at a poolside bar, sending them via text, and enabling guests to order from any designated zone within the property.

Seamless Ordering Anywhere, Anytime

In the realm where hospitality converges with digital sophistication, prioritizing convenience is imperative. GoTab's Seamless Ordering transcends conventional room service paradigms by strategically deploying QR codes in guest rooms and key locations. This seamless integration empowers guests to effortlessly browse and place orders, whether ensconced in the comfort of their room, lounging poolside, or navigating unconventional locales. This frictionless encounter perfectly resonates with the discerning expectations of contemporary travelers, who crave a harmonious fusion of cutting-edge technology and personalized service.

For guests, especially in expansive resorts with diverse activities, the luxury of seamless transactions transcends the need for constant reliance on mobile devices. This is particularly applicable in varied resort scenarios, from bustling ski resorts to the leisurely ambiance of poolside lounges. With GoTab's RFID technology, patrons can indulge in hands-free experiences, ensuring family fun and safety. The ability to facilitate transactions without the need for mobile devices adds a layer of convenience that is both sophisticated and secure.

But the innovation doesn't cease there; GoTab Pass empowers resorts to tailor card limits and privileges, offering guests an experience meticulously crafted to suit their unique preferences. It's not just a transaction; it's an epitome of seamless, tailored indulgence, where technology seamlessly complements the art of hospitality.

Tailored Menus and Optimal Fulfillment

Customization is the essence of GoTab's approach to redefining room service. The power to tailor menus, schedules, and fulfillment processes ensures that each guest's experience is crafted with precision. This isn't a standardized model; it's an acknowledgment of the diverse preferences and expectations of modern travelers where hospitality is at their fingertips. This level of efficiency goes beyond just the needs of the guest, but for hospitality operators, as through the GoTab Manager app, they can 

Loyalty Beyond Expectations

For hotels and resorts, exceeding guest expectations is the golden standard. With GoTab's pre-ordering and loyalty features, this excellence is not just met but surpassed. Surprise and delight your guests, build repeat visits, and attract new patrons with exclusive clubs, two-way communication, email marketing, and SMS. Armed with first-party ordering data, rewards become more than a token gesture; they become an intricate dance of understanding and anticipating guest preferences. GoTab's loyalty features enable resorts to wow guests throughout their stay, creating an unforgettable experience that transcends the ordinary.

Elevate your resort into a realm of unparalleled guest satisfaction and operational excellence with GoTab's Resort POS – where every interaction is a masterpiece, and every stay is a personalized symphony of luxury. Schedule a demo today and step into a new era of hospitality tailored for the modern traveler.

Check out our Resort POS features and request a demo today!

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Situated “in the heart of it all, yet tranquil enough to make you feel away from it all too,” The Limelight Hotel Snowmass offers 99 hotel rooms and 11 residences, as well as footsteps-to-gondola access in winter and summer — right in the middle of Snowmass Base Village.

The Situation

Especially over the last few years, the Limelight Hotels IT team had witnessed a significant shift to contactless technology in the hospitality industry. After evaluating friction points in the guest journey, aligning with modern technology platforms in their restaurant was determined to be an effective way to offer elevated contactless dining experiences to their guests while also evolving their technology platforms to continue to support long-term company goals. Limelight Hotel partnered with GoTab to provide an enhanced on-demand dining experience on par with the brand’s reputation for exceptional guest service.

The Solution

Reducing Staff Touch Points Without Sacrificing Guest Experience

Guests are now able to begin a tab from their room or the property’s restaurant by scanning a QR code, texting a link to friends or family members on the ski slope to add in their orders, then meeting up together at the patio or lodge to enjoy their meal and après ski festivities without interruption. By streamlining tasks like inputting orders and processing payments, this eliminates friction for hotel staff and allows them to focus on delivering renowned guest service for a memorable experience. Since partnering with GoTab, Limelight Snowmass has consistently seen higher check averages and sales.

“We found the Point of Sale platforms we were looking at offered the guest and staff limited opportunities to further reduce touch points or improve the traditional restaurant experience. The GoTab platform enabled the guest to take an active role over the flow of their experience while simultaneously reducing touch points and further streamlining restaurant operations.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

According to the Limelight Hotels team, some of the other platforms that were evaluated were either missing some of the pieces they were looking for, had weak customer support models, or had little willingness to develop integrations to existing hotel platforms already in place. To that end, GoTab integrated with cloud-based platform, Infor. Together, GoTab and Infor are providing dynamic solutions to support central, efficient service across hotel amenities and deliver exceptional guest experiences.

“Previously, guests would call down to the restaurant to begin an order from their room or while they were out enjoying the ski slopes. Using GoTab, guests can now place orders from anywhere on the resort, giving them the on-demand service they want without interrupting their day. GoTab empowers us to give control to the guest, reducing touch points and streamlining overall restaurant operations, making Limelight Hotel the resort of choice for Snowmass.”Nick Giglio, Manager of Hotel IT Operations, The Little Nell Hotel Group

Since introducing GoTab, The Limelight Hotel has seen a consistent level of upsells and items sold per check resulting in additional revenue capture. They have been able to maintain service levels in their restaurants during periods when there was reduced staffing available without significantly diminishing the guest experience.

The Benefits

Eliminate Phone Orders – Take Orders from the Slopes. Guests can start a tab from their room or on the mountain without interrupting the flow of their day.

Future-Proofed Technologies – Delivering elevated contactless ordering via integration with the Infor hotel management platform.

Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.
  • Eliminating Friction in the Guest Journey – Maintaining service levels during periods of reduced staff without diminishing the guest experience.

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